Healthcare Administrative Associate — Front Office Impact

Carilion Clinic; Blacksburg (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pension Plan

Paid Time Off

Onsite fitness facilities

Education and training

Job summary

Carilion Clinic in Blacksburg, VA is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, check-in, and check-out, ensuring smooth patient flow. The role handles multi-line phones, maintains patient demographics and insurance data, collects payments, coordinates referrals, and uses the EMR for scheduling and documentation.

It involves data maintenance, reporting, and occasional event coordination.

Qualifications

• High school diploma or GED required.
• Experience in healthcare admin is not required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and EMR.
• Proficiency in computer data entry and Microsoft Office applications.

Responsibilities

• Performs front office functions including patient registration, scheduling, check-in, and check-out processes.
• Manages multi-line phone systems, screens calls, and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co-payments, deductibles, and other payments and balances daily transactions.
• Coordinates referrals and obtains insurance authorizations as required.
• Maintains and organizes medical records in compliance with regulatory standards.
• Performs charge entry, coding support, and resolves billing-related issues.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Assists with event coordination, scheduling logistics, and departmental projects.
• Performs basic clinical support tasks under supervision as assigned.
• Serves as a resource for team members and assists with training as needed.

Skills

Customer service

Communication skills

Medical terminology

Office procedures

EMR knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Medical Records (EMR) systems

Job description

Carilion Clinic in Blacksburg, VA is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, check-in, and check-out, ensuring smooth patient flow. The role handles multi-line phones, maintains patient demographics and insurance data, collects payments, coordinates referrals, and uses the EMR for scheduling and documentation.

It involves data maintenance, reporting, and occasional event coordination.