Healthcare Administrative Assistant II – Infectious Disease

Veterans in Healthcare; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking an Administrative Assistant II to support the Infectious Diseases Department on-site, Monday through Friday, 1st shift.

The role focuses on front-line administrative support, patient scheduling, billing coordination, and maintaining confidential medical records, while delivering compassionate service to patients, families, and staff in a fast-paced hospital setting.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1–3 years related work experience required.
• Experience with computer systems, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Answers and screens telephone calls; greets and directs patients and staff; provides information within scope of knowledge and authority.
• Updates patient demographics and insurance, schedules appointments, and coordinates ancillary procedures.
• Maintains patient records and acts as liaison with other departments; handles confidential information.
• Collects co-payments and processes billing tickets; reconciles daily collections.
• Maintains physicians' schedules; types correspondence; transcribes letters and notes; prepares routine reports.
• Notifies and reminds patients of appointments and obtains radiology authorizations as needed.
• Sorts and distributes mail; supports special projects and process improvements.

Skills

Communication

Scheduling

Billing

Customer service

Education

High School diploma

Associate's degree preferred

Tools

Outlook

Excel

PowerPoint

Job description

Beth Israel Deaconess Medical Center in Boston, MA is seeking an Administrative Assistant II to support the Infectious Diseases Department on-site, Monday through Friday, 1st shift.

The role focuses on front-line administrative support, patient scheduling, billing coordination, and maintaining confidential medical records, while delivering compassionate service to patients, families, and staff in a fast-paced hospital setting.