Healthcare Admin & Patient Services Specialist

Covenant Family Solutions LLC; Marion (IA); On-site; USD 32,000 - 41,000; Full time

Job summary

Covenant Family Solutions LLC in Marion, IA seeks an Administrative Assistant to provide high-quality client service while coordinating with providers and insurers. You will schedule, process intakes, take payments, and support portal use and record-keeping.

Ideal candidates have at least 2 years in health care, HS diploma (associate preferred), and proficiency with Microsoft Office 365. Evening availability may be required.

Qualifications

• Minimum 2 years of work experience in health care or behavioral health.
• Experience with Electronic Health Record preferred.
• Proficient in Microsoft Office 365 products.
• Authorized to work in the US.
• We are an equal opportunity employer.
• Covenant Family Solutions conducts background and references checks on all hires.

Responsibilities

• Check in clients by verifying address, phone, e-mail, and insurance; update payer information.
• Answer phones, take payments by phone, manage cancellations and telehealth links.
• Schedule and reschedule clinic clients.
• Complete and schedule initial Med Management and Therapy intakes.
• Process paperwork requests and invoicing for external records.
• Manage HIPAA-related paperwork: consent, ROIs, confidentiality limits, school notes, and portal submissions.
• General office duties: copying, faxing, scanning into EHR.
• Run batch eligibility as requested.
• Order office supplies as needed.
• Maintain a professional clinic environment and waiting area.
• Guide clients on portal use and reset portal passwords.
• Contact clients to update inactive insurance information.
• Attend site and individual meetings; uphold core values.
• Perform other duties as assigned.

Skills

Customer service skills

Professionalism

Compassion for mental health

Honesty and integrity

Accountability

Effective oral and written comms

Adaptability

Detail oriented

Time management

Works under pressure

Ethical, responsible

Willingness to do other duties

Professional relationships

Evening availability

Education

High school graduate or equivalent

Associate degree preferred

Equivalent experience

Tools

Microsoft Office 365

Job description

Covenant Family Solutions LLC in Marion, IA seeks an Administrative Assistant to provide high-quality client service while coordinating with providers and insurers. You will schedule, process intakes, take payments, and support portal use and record-keeping.

Ideal candidates have at least 2 years in health care, HS diploma (associate preferred), and proficiency with Microsoft Office 365. Evening availability may be required.