Administrative Assistant

Covenant Family Solutions LLC; Marion (IA); On-site; USD 32,000 - 41,000; Full time

Job summary

Covenant Family Solutions LLC in Marion, IA seeks an Administrative Assistant to provide high-quality client service while coordinating with providers and insurers. You will schedule, process intakes, take payments, and support portal use and record-keeping.

Ideal candidates have at least 2 years in health care, HS diploma (associate preferred), and proficiency with Microsoft Office 365. Evening availability may be required.

Qualifications

• Minimum 2 years of work experience in health care or behavioral health.
• Experience with Electronic Health Record preferred.
• Proficient in Microsoft Office 365 products.
• Authorized to work in the US.
• We are an equal opportunity employer.
• Covenant Family Solutions conducts background and references checks on all hires.

Responsibilities

• Check in clients by verifying address, phone, e-mail, and insurance; update payer information.
• Answer phones, take payments by phone, manage cancellations and telehealth links.
• Schedule and reschedule clinic clients.
• Complete and schedule initial Med Management and Therapy intakes.
• Process paperwork requests and invoicing for external records.
• Manage HIPAA-related paperwork: consent, ROIs, confidentiality limits, school notes, and portal submissions.
• General office duties: copying, faxing, scanning into EHR.
• Run batch eligibility as requested.
• Order office supplies as needed.
• Maintain a professional clinic environment and waiting area.
• Guide clients on portal use and reset portal passwords.
• Contact clients to update inactive insurance information.
• Attend site and individual meetings; uphold core values.
• Perform other duties as assigned.

Skills

Customer service skills

Professionalism

Compassion for mental health

Honesty and integrity

Accountability

Effective oral and written comms

Adaptability

Detail oriented

Time management

Works under pressure

Ethical, responsible

Willingness to do other duties

Professional relationships

Evening availability

Education

High school graduate or equivalent

Associate degree preferred

Equivalent experience

Tools

Microsoft Office 365

Job description

This position is responsible for providing high quality customer service to clients while working effectively with providers and insurance carriers. This position requires strong communication skills and high attention to detail.

RESPONSIBILITIES

1. Checking clients in by confirming and verifying their address, phone numbers, e-mail address, and credit card on file. Update and verify insurance. When a client has new insurance, the admin will add the new insurance and map to payer. Will work with the client on balances and taking payments.
2. Answer phones, take payments over the phone, answer client questions, manage cancellations and rescheduling of appointments. Send out telehealth links.
3. Scheduling and rescheduling of clinic clients.
4. Completing and scheduling initial Med Management and Therapy intakes.
5. Processing record requests when Covenant Family Solutions is requesting. Respond to and invoicing for external record requests.
6. Process Paperwork and ensure appropriate paperwork is in the file.
   1. Informed Consent
   2. HIPAA (Health Information Portability and Accountability Act)
   3. ROIs (Release of Information)
   4. Limits to Confidentiality for Families and Couples
   5. School Notes
   6. Information could be obtained by sending paperwork through the client portal, ADOBE, in person or by fax
   7. Good Faith Estimate
7. General office responsibilities which might include making copies of forms or paperwork, faxing, and scanning of documents into electronic health record.
8. Run batch eligibility as requested.
9. Order office supplies as requested.
10. Oversee the clinic environment by ensuring the waiting room and all common rooms look professional by vacuuming as needed, taking out garbage, tidying up books/magazines and clean restrooms.
11. Walk through with client how to use the client portal in InSync.
12. Reset client password for the client portal in InSync.
13. Contact clients whose insurance is inactive to obtain updated information.
14. Attend site meetings and individual meetings.
15. Understand and live Covenant Family Solutions core values.
16. Other duties as assigned.

Requirements

Competencies/Qualifications (Knowledge, Skills, and Abilities)

• Customer service skills
• Professionalism
• Compassion for mental health
• Honesty and integrity
• Accountability
• Effective oral and written communication skills
• Adaptability
• Detail oriented
• Time management skills
• Works well under pressure
• Ethical, responsible, and self-confident
• Willingness to do other duties as assigned
• Ability to establish and maintain professional working relationships
• Be able to work evenings as needed

Education

• High school graduate or equivalent required, associate degree preferred or equivalent years of experience.
• Proficient in all Microsoft Office 365 products.

Experience

• At minimum 2 years of work experience in health care or behavioral health preferred.
• Experience with Electronic Health Record preferred.

Other

• Authorized to work in the US.
• We are an equal opportunity employer

Covenant Family Solutions conducts background and refernces checks on all persons being offered employment.