Patient Services Secretary & Scheduling Liaison

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA seeks a capable clerical assistant to support the Women's Center with routine office duties. You will greet visitors, schedule appointments, answer phones, type reports, file documents, and handle supplies while upholding Mercy's patient-centered care standards.

The role requires strong communication, attention to detail, and discretion with confidential information, with opportunities for professional development within a longstanding community hospital.

Qualifications

• 1+ years of secretarial experience required.
• High school diploma or equivalent preferred.
• Post-high school secretarial training preferred.
• Proficient in Microsoft Office and basic office equipment.
• Excellent written and verbal communication and interpersonal skills.
• Ability to handle confidential information with discretion and diplomacy.

Responsibilities

• Greet and direct customers, patients, physicians, community leaders, trustees, general public, staff and visitors.
• Schedules meetings and appointments.
• Answers phones and directs calls to the appropriate area/individual.
• Types reports, minutes, various documents from copy or rough draft.
• Files and orders supplies.
• Follows Mercy's safety guidelines and reports unsafe conditions.

Skills

Microsoft Office

Typing

Filing

Phone system operation

Interpersonal skills

Written communication

Verbal communication

Public relations

Time management

Attention to detail

Confidentiality

Critical thinking

Education

High school diploma

Secretarial training

Tools

Copy/fax machines

Telephone system

Calculator

Computer

Job description

Mercy Medical Center in Cedar Rapids, IA seeks a capable clerical assistant to support the Women's Center with routine office duties. You will greet visitors, schedule appointments, answer phones, type reports, file documents, and handle supplies while upholding Mercy's patient-centered care standards.

The role requires strong communication, attention to detail, and discretion with confidential information, with opportunities for professional development within a longstanding community hospital.