Healthcare Admin Assistant: Patient Scheduling & Support

US-Department-of-Veterans-Affair; Fayetteville (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

The Veterans Health Care System of the Ozarks in Fayetteville, Arkansas is seeking a Medical Support Assistant to support patient scheduling, records management, and front-desk duties within the Health Administration Service. The role requires basic healthcare KSAs and strong customer service in a busy clinical setting.

GS-03 to GS-05 development is available; applicants may be referred while education/certifications are pending.

Qualifications

• Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members.
• Ability to use, and navigate between, various types of office automation equipment and software to support patient care.
• Knowledge of basic medical terminology to assist in the provision of care to patients.
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in clinics.

Responsibilities

• Scheduling and rescheduling patient appointments and/or consults.
• Entering no-show information and monitoring appointment requests from multiple electronic sources.
• Verifying and updating demographics and insurance information at check-in.
• Coordinating information and actions related to patient care and services.

Skills

Interacting with diverse backgrounds

Office automation

Medical terminology

Record patient messages

Education

High school diploma/ GED

Job description

The Veterans Health Care System of the Ozarks in Fayetteville, Arkansas is seeking a Medical Support Assistant to support patient scheduling, records management, and front-desk duties within the Health Administration Service. The role requires basic healthcare KSAs and strong customer service in a busy clinical setting.

GS-03 to GS-05 development is available; applicants may be referred while education/certifications are pending.