Senior Medical Support & Care Coordination Specialist

Veterans Health Care System of the Ozarks; Fayetteville (AR); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Federal health/vision/dental insurance

Retirement plan (401k)

Telework: Available

Job summary

Veterans Health Care System of the Ozarks is seeking an Advanced Medical Support Assistant in Fayetteville, Arkansas, to provide specialized administrative patient support within the Office of Community Care. You will collaborate with the patient care team to optimize appointment scheduling and ensure efficient clinic operations.

The role involves coordinating communications, managing follow-up care, and educating team members while maintaining accurate records in the Veterans' electronic

Qualifications

• U.S. citizen required.
• Selective Service registration required for males born after 12/31/1959.
• Proficient in written and spoken English.
• Subject to background/security investigation.
• Pre-employment online onboarding required.
• REAL ID compliant identification required after May 7, 2025.
• Must pass pre-employment physical evaluation.
• Seasonal influenza vaccination program participation required.

Responsibilities

• Coordinate care with community partners and patient care team to review clinic appointment availability and adjust schedules.
• Communicate with Veterans, VA centers, and other agencies via calls, emails, or MyHealthyVet messages.
• Manage follow-up care processes, including consults and tests, across multiple systems.
• Participate in team huddles/meetings to plan, solve problems, and follow up on Veteran care.
• Educate providers and team members about patient care via emails, faxes, calls, and scanning documents into EMR.

Job description

Veterans Health Care System of the Ozarks is seeking an Advanced Medical Support Assistant in Fayetteville, Arkansas, to provide specialized administrative patient support within the Office of Community Care. You will collaborate with the patient care team to optimize appointment scheduling and ensure efficient clinic operations.

The role involves coordinating communications, managing follow-up care, and educating team members while maintaining accurate records in the Veterans' electronic