Healthcare Account Manager - PBM Client Success

CVS Health Corporation; Idaho; Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is hiring an Account Manager to serve as the main client contact for PBM operations in a fast-paced environment. You will coordinate with cross-functional teams, manage issue resolution, and ensure timely delivery of client requests while maintaining strong relationships with key stakeholders.

The role requires travel up to 20% and a 40-hour work week, with opportunities for growth and comprehensive benefits at CVS Health.

Qualifications

• 4 years of experience in a client services-based environment or account management.
• Strong organizational and communication skills, both verbal and written.
• Proven problem solving and critical thinking abilities.
• Able to participate in virtual/onsite meetings via camera with reliable attendance.

Responsibilities

• Serve as the primary liaison between clients and internal teams to ensure successful PBM operations.
• Track issues from start to resolution and provide routine client updates.
• Drive practical and creative solutions for complex client requests.
• Engage internal or client resources to resolve issues efficiently.
• Meet deadlines and client performance guarantees.

Skills

Client services

Organizational skills

Verbal communication

Written communication

Problem solving

Camera presence

Education

Bachelor's degree or equivalent

Job description

CVS Health Corporation is hiring an Account Manager to serve as the main client contact for PBM operations in a fast-paced environment. You will coordinate with cross-functional teams, manage issue resolution, and ensure timely delivery of client requests while maintaining strong relationships with key stakeholders.

The role requires travel up to 20% and a 40-hour work week, with opportunities for growth and comprehensive benefits at CVS Health.