Healthcare Account Manager | PBM Client Success

CVS Health Corporation; Alabama; Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation in the United States is seeking an Account Manager to oversee day-to-day PBM operations, serving as the primary client contact and coordinating with cross-functional teams to ensure timely delivery of client requests. Strong communication, reliability, and proactive issue resolution are essential.

The role requires up to 20% travel, a Bachelor's degree or equivalent experience, and a focus on building lasting relationships with key business stakeholders while meeting

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Skills

Client services

Account management

Communication skills

Problem solving

On-camera meetings

Education

Bachelor's Degree

Job description

CVS Health Corporation in the United States is seeking an Account Manager to oversee day-to-day PBM operations, serving as the primary client contact and coordinating with cross-functional teams to ensure timely delivery of client requests. Strong communication, reliability, and proactive issue resolution are essential.

The role requires up to 20% travel, a Bachelor's degree or equivalent experience, and a focus on building lasting relationships with key business stakeholders while meeting