Healthcare PBM Account Manager: Client Success

ISHE; Idaho; On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Account Manager to be the primary contact for clients and oversee day-to-day PBM operations. You will coordinate with cross-functional teams and ensure timely delivery of client requests while maintaining high service levels.

The role requires strong communication, organization, and problem-solving skills, and involves up to 20% travel. A Bachelor's degree or equivalent work experience is required. 40 hours per week.

Qualifications

• 4 years of experience in a client services-based environment or account management.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication.
• Strong problem solving and critical thinking.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Serve as the primary point of contact for clients.
• Act as liaison between clients and cross-functional internal teams.
• Ensure timely delivery of client requests and meet client guarantees.
• Manage resolution status of routine to complex requests.
• Engage internal or client resources to drive issue resolution.

Skills

Client services

Account management

Organization

Communication

Video meetings

Education

Bachelor's Degree or equivalent

Job description

CVS Health is seeking an Account Manager to be the primary contact for clients and oversee day-to-day PBM operations. You will coordinate with cross-functional teams and ensure timely delivery of client requests while maintaining high service levels.

The role requires strong communication, organization, and problem-solving skills, and involves up to 20% travel. A Bachelor's degree or equivalent work experience is required. 40 hours per week.