Account Manager – Healthcare Growth & Retention

Southend Pharmacy; Houston (TX); On-site; USD 8,000 - 11,000; Full time

Job summary

Southend Pharmacy is seeking an Account Manager in Houston to maintain strong customer relationships, support revenue retention, and foster growth for small to mid-sized accounts. Regular communication with assigned accounts ensures client needs are addressed efficiently and proactively.

Account Managers work with the Director of Active Accounts and Field Reps to monitor satisfaction, identify engagement opportunities, and support upsell or cross-sell efforts where appropriate.

Qualifications

• Experience: 1–2 years in account management, customer service, or related role (healthcare/wellness preferred).
• Skills: Strong communication and problem-solving, attention to detail, customer-focused mindset.
• Technology: Proficient in Creatio CRM, Google Workspace, and collaboration tools.
• Additional: Ability to manage multiple accounts in a fast-paced environment.
• Physical Requirements: Sit at desk and use computer for extended periods.

Responsibilities

• Maintain customer relationships to support revenue retention and growth.
• Regularly communicate with assigned accounts to address needs proactively.
• Monitor account activity and flag retention risks for follow-up.
• Assist with upsell or cross-sell opportunities with guidance from senior team.
• Document interactions and updates in the CRM system (Creatio).
• Collaborate with Directors and field reps on retention strategies.

Skills

Account management

Customer service

Healthcare experience

CRM proficiency

Communication skills

Tools

Creatio CRM

Google Workspace

Job description

Southend Pharmacy is seeking an Account Manager in Houston to maintain strong customer relationships, support revenue retention, and foster growth for small to mid-sized accounts. Regular communication with assigned accounts ensures client needs are addressed efficiently and proactively.

Account Managers work with the Director of Active Accounts and Field Reps to monitor satisfaction, identify engagement opportunities, and support upsell or cross-sell efforts where appropriate.