Healthcare Account Manager — Customer Success & Growth

Southend Pharmacy; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Southend Pharmacy is seeking an Account Manager to maintain strong customer relationships, support revenue retention, and drive growth for small to mid-sized accounts. You will coordinate with the Director of Active Accounts and Field Reps to monitor satisfaction and uncover engagement opportunities.

The role emphasizes proactive communication, issue resolution, and collaboration to maximize client value and reduce churn within a modern, clinical pharmacy environment.

Qualifications

• 1–2 years in account management, customer service, or related role (healthcare/wellness preferred).
• Strong communication and problem-solving skills; detail-oriented and customer-focused.

Responsibilities

• Maintain regular contact with assigned accounts to ensure satisfaction and retention.
• Collaborate with Directors and Field Reps to identify expansion opportunities.
• Document interactions and trends in the CRM; support upsell and cross-sell efforts.

Skills

Account management

Customer service

CRM proficiency

Communication skills

Tools

Creatio

Google Workspace

Job description

Southend Pharmacy is seeking an Account Manager to maintain strong customer relationships, support revenue retention, and drive growth for small to mid-sized accounts. You will coordinate with the Director of Active Accounts and Field Reps to monitor satisfaction and uncover engagement opportunities.

The role emphasizes proactive communication, issue resolution, and collaboration to maximize client value and reduce churn within a modern, clinical pharmacy environment.