Patient Registration

Rochester Regional Health; Town of Gouverneur (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

Rochester Regional Health seeks a Patient Registration Clerk to provide courteous patient intake, insurance verification, and switchboard support at GH Main in Gouverneur, NY. You will handle bedside and inpatient registrations, collect balances, and ensure accurate data entry while maintaining patient relations and hospital solvency.

The role begins with full-time training for ~3 months, then shifts to evenings/nights, weekends, and holidays as needed.

Qualifications

• Strong customer-service orientation with ability to register patients accurately.
• Experience with data entry and hospital information systems.
• Familiarity with EHR programs (Epic) and coding processes like ICD-10/CPT.

Responsibilities

• Interview patients to collect demographic and financial information for registration.
• Verify insurance coverage, eligibility, and benefits; collect patient-pay balances.
• Operate hospital switchboard, route calls, and assist patients and visitors.
• Maintain patient confidentiality and ensure safe, courteous service.
• Support training and onboarding of new staff and contribute to quality goals.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or GED

Associate’s degree or higher in healthcare administration

Tools

Epic EHR

Database software

Job description

Job Title: Patient Registration
Department: Patient Access Services
Location: SLH - GH Main77 West Barney Street, Gouverneur, NY 13642
Hours Per Week: Per Diem (Hours as needed)
Schedule: Evenings/Nights: ( 8 HR shift) Every other weekend

NOTE: Training with be full time (Approximately 3 months) and primarily day shift, then switch to primarily nights/overnights, variable days, weekend, and holiday coverage.

SUMMARY:

The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.

RESPONSIBILITIES:

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS:

• High School Diploma or GED
• Associate’s degree or higher in healthcare administration, business administration, or related field
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Experience with database software applications
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $19.46 - $28.55