Healthcare Access Associate - Patient Registration

UVM Health; City of Plattsburgh (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

UVM Health is seeking a Healthcare Access Associate to interview patients, collect essential demographic, clinical, and financial data, and accurately enter it into the hospital information system. The role includes handling confidential information, scheduling admissions and tests, and coordinating with physicians’ offices and departments to ensure smooth patient flow.

Primary emphasis is on accurate data collection, customer service, and timely communication.

Qualifications

• High school diploma required; Associate degree preferred in business or healthcare.
• Must enroll in medical terminology course and complete within 3 months or have medical terminology certificate or anatomy/physiology course with C or better.
• Microsoft Word course certificate required within 3 months or CVPH test.
• Microsoft Excel course certificate preferred.
• Must pass data entry test with 95% accuracy.
• Must become Certified Healthcare Access Associate within 24 months.
• One year of customer service experience; comfortable requesting copays/deductibles/coinsurance.
• Must enroll in basic coding course and complete within 3 months or have certificate/ transcript.

Responsibilities

• Interview patients to collect demographic, clinical, and financial information and enter it into the hospital system.
• Protect patient information and handle confidential distribution of information.
• Take admission reservations from physicians' offices and ED and schedule tests/admissions.
• Communicate with ancillary and clinical departments as needed; perform telecommunication duties.

Skills

Data entry

Customer service

Education

High school diploma

Associate degree in business or healthcare

Medical terminology course

Anatomy and physiology course

Certified Healthcare Access Associate

Basic coding course

Tools

Microsoft Word

Microsoft Excel

Job description

Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.

Primary: 7:00am-3:30pm

Secondary: 8:00am-4:30pm & 9:00am-5:30pm

GENERAL SUMMARY

Under the direction of the Patient Access Supervisor, the Healthcare Access Associate must protect the ability to collect for services performed by accurately interviewing and collecting patient demographic, clinical, and financial information and recording it into the hospital's information system. The Healthcare Access Associate is also responsible for distributing required patient information in a confidential manner, taking admission reservations from physicians' offices and the Emergency Department, and scheduling the appropriate tests, admissions, and communicating with ancillary and clinical departments when necessary. The Healthcare Access Associate is responsible for all telecommunication representative duties.

QUALIFICATIONS

• High school graduate required. Associates Degree in business or healthcare preferred.
• Upon hire must be enrolled in medical terminology course and complete the course within 3 months of hire required OR have medical terminology certificate or have completed anatomy and physiology course as evidenced by transcript with “C” or better grade required.
• Microsoft Word course certificate required within 3 months of hire, or evidenced by passing a CVPH test requirement.
• Microsoft Excel course certificate preferred.
• Must pass a data entry test with an accuracy score of 95% required.
• Must become Certified Healthcare Access Associate within 24 months of hire.
• One year customer service experience and must be comfortable asking patients for money such as copays, deductibles, and coinsurances required.
• Upon hire must be enrolled in a basic coding course and complete the course within 3 months of hire required or have basic coding course certificate or transcript required.