Healthcare Access Associate - Patient Registration

UVM Health Network - Champlain Valley Physicians Hospital; City of Plattsburgh (NY); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

UVM Health Network - Champlain Valley Physicians Hospital in Plattsburgh, NY seeks a Healthcare Access Associate to collect patient information and enter it into the hospital system. You will secure confidential data and coordinate admissions, tests, and messaging with physicians offices and the ED.

You will manage telecommunication duties, assist with billing conversations, and ensure accurate scheduling across departments under supervision.

Qualifications

• High school diploma required; associates preferred.
• Must enroll in medical terminology course within 3 months or provide equivalent certification.
• Microsoft Word certificate required within 3 months or CVPH testing proof.
• Microsoft Excel certificate preferred.
• Data entry accuracy test with 95% must be passed.
• Within 24 months, become Certified Healthcare Access Associate.
• One year of customer service experience; ability to discuss copays and payments.
• Must enroll in basic coding course within 3 months or present certificate.

Responsabilités

• Interview and collect patient demographic, clinical, and financial information and enter into the hospital system.
• Distribute required patient information confidentially to appropriate teams.
• Take admission reservations from physicians' offices and Emergency Department.
• Schedule tests and admissions and coordinate with ancillary and clinical departments.
• Handle all telecommunication representative duties as part of care access.

Connaissances

Customer service

Data entry

Communication

Formation

High school diploma

Associates Degree in business or healthcare

Medical terminology certificate / course with C or better

Basic coding course certificate or transcript

Outils

Microsoft Word

Microsoft Excel

Description du poste

Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.

Primary: 7:00am-3:30pm

Secondary: 8:00am-4:30pm & 9:00am-5:30pm

GENERAL SUMMARY

Under the direction of the Patient Access Supervisor, the Healthcare Access Associate must protect the ability to collect for services performed by accurately interviewing and collecting patient demographic, clinical, and financial information and recording it into the hospital's information system. The Healthcare Access Associate is also responsible for distributing required patient information in a confidential manner, taking admission reservations from physicians' offices and the Emergency Department, and scheduling the appropriate tests, admissions, and communicating with ancillary and clinical departments when necessary. The Healthcare Access Associate is responsible for all telecommunication representative duties.

QUALIFICATIONS

• 1. High school graduate required. Associates Degree in business or healthcare preferred.
• 2. Upon hire must be enrolled in medical terminology course and complete the course within 3 months of hire required OR have medical terminology certificate or have completed anatomy and physiology course as evidenced by transcript with "C" or better grade required.
• 4. Microsoft Word course certificate required within 3 months of hire, or evidenced by passing a CVPH test requirement.
• 5. Microsoft Excel course certificate preferred.
• 6. Must pass a data entry test with an accuracy score of 95% required.
• 7. Must become Certified Healthcare Access Associate within 24 months of hire.
• 8. One year customer service experience and must be comfortable asking patients for money such as copays, deductibles, and coinsurances required.
• 9. Upon hire must be enrolled in a basic coding course and complete the course within 3 months of hire required or have basic coding course certificate or transcript required.