Health & Welfare Implementation Lead — Remote-Friendly

TELUS Health; Atlanta (GA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Hybrid/Remote work options

401K match

Career growth and development

Job summary

TELUS Health is seeking an Implementation Manager to lead a team of consultants and analysts delivering client projects across the US and Canada. You will set priorities, manage scope, and ensure quality outcomes for complex benefits administration implementations.

The role requires strong SDLC knowledge, HR/benefits experience, and excellent communication. Hybrid in-office and remote work options are available, with a focus on delivering value to clients and improving processes.

Qualifications

• 5+ years of software implementation experience in benefits/HR/payroll
• 2+ years of client management across multiple clients
• Solid understanding of the Software Development Life Cycle and parameterized configuration
• Solid understanding of the Health & Welfare and/or insurance industry
• Experience with SQL
• Excellent written and verbal communication skills with experience presenting to management
• Ability to positively influence and persuade
• Excellent analytical, problem-solving, and creative-thinking skills
• Exceptional customer focus and adaptability

Responsibilities

• Lead the delivery of high-quality implementations and ongoing production support for client projects.
• Provide day-to-day direction to a team of implementation consultants and analysts, coaching and developing the team.
• Plan schedules and allocate resources based on project demand and share weekly status updates.
• Build strong relationships across clients and define success criteria for long-term partnerships.
• Identify risks to client satisfaction early and implement remediation plans.
• Track scope, manage change requests, and keep documentation current.
• Guide clients on how technology supports their benefits programs and escalate complex issues.
• Communicate difficult messages tactfully to protect client relationships.
• Propose product enhancements and document changes that create value for clients.
• Ensure smooth hand-offs with complete, up-to-date documentation.

Skills

Software implementation

Client management

SDLC knowledge

Health & Welfare industry

SQL

Written and verbal communication

Analytical thinking

Multi-tasking

Tools

SQL tooling

Job description

TELUS Health is seeking an Implementation Manager to lead a team of consultants and analysts delivering client projects across the US and Canada. You will set priorities, manage scope, and ensure quality outcomes for complex benefits administration implementations.

The role requires strong SDLC knowledge, HR/benefits experience, and excellent communication. Hybrid in-office and remote work options are available, with a focus on delivering value to clients and improving processes.