Health & Welfare Implementations Lead - Remote/Hybrid

LifeWorks; Oregon; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive total rewards package

3 weeks vacation

Flexible benefits plan

401K matching

Career growth and development

Hybrid/office or virtual options

Job summary

TELUS Health is seeking an Implementation Manager to lead a team of consultants and analysts delivering client projects across the US and Canada. You will set pace, priorities, and quality standards while spotting process improvements for future implementations.

You will guide clients on how technology supports their benefits programs, manage scope, and ensure thorough documentation. A strong leader with client-focused, analytical, and communicative skills is essential.

Qualifications

• 5+ years of software implementation experience in benefits/HR/payroll.
• 2+ years of client management across multiple accounts.
• Knowledge of SDLC and parameterized configuration.
• Understanding of Health & Welfare or insurance industry.
• Experience with SQL.

Responsibilities

• Lead delivery of high-quality implementations and ongoing production support.
• Direct a team of implementation consultants and analysts.
• Plan schedules and allocate resources; share weekly status.
• Build relationships with multiple clients and define success criteria.
• Identify and mitigate risks to client satisfaction.
• Track scope changes and maintain design documents.
• Guide clients on how technology supports their business.
• Deliver difficult messages to protect client relationships.
• Submit enhancement requests and drive value.
• Ensure complete hand-offs with updated documentation.

Skills

Software implementation

Client management

SDLC familiarity

SQL

Communication

Analytical thinking

Adaptability

Job description

TELUS Health is seeking an Implementation Manager to lead a team of consultants and analysts delivering client projects across the US and Canada. You will set pace, priorities, and quality standards while spotting process improvements for future implementations.

You will guide clients on how technology supports their benefits programs, manage scope, and ensure thorough documentation. A strong leader with client-focused, analytical, and communicative skills is essential.