Senior Health & Welfare Implementation Lead

LifeWorks; United States; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Total rewards package

401K match

Flexible benefits plan

Vacation (minimum 3 weeks)

Career growth and learning development

Job summary

TELUS Health is hiring an Implementation Manager to lead a team delivering client projects across the US and Canada. You will guide consultants, manage schedules, and ensure high-quality implementations with strong client relationships.

The role requires 5+ years in software implementation (benefits/HR/payroll), 2+ years in client management, and solid SQL skills. Flexible to work in-office, virtually, or hybrid.

Qualifications

• 5+ years of software implementation experience, including work in the benefits, HR, or payroll industry.
• 2+ years of client management experience across multiple clients.
• Solid understanding of the Software Development Life Cycle and parameterized configuration.
• Solid understanding of the Health & Welfare and/or insurance industry.
• Experience with SQL.
• Excellent written and verbal communication skills, with experience presenting to management.
• Ability to positively influence and persuade.
• Excellent analytical, problem-solving, and creative-thinking skills.
• Exceptional customer focus, strong professional acumen, and a demonstrated aptitude for technology.

Responsibilities

• Lead the delivery of high-quality implementations and ongoing production support for client projects.
• Give day-to-day direction to a team of implementation consultants and analysts, building a high-performing team through coaching and performance management.
• Plan schedules, allocate team resources based on project demand, and send a weekly internal status update.
• Build strong relationships across multiple clients and define success criteria for partnerships.
• Spot risks to client satisfaction early and build a plan to address them.
• Track scope, manage change control, and keep design documents current as requirements evolve.
• Guide clients on how technology supports their business and troubleshoot basic processing issues.
• Know when to deliver difficult messages to protect the client relationship.
• Champion product improvements by submitting enhancement requests and identifying value.
• Ensure hand-offs include complete, up-to-date documentation.

Skills

Implementation leadership

Client management

Communication skills

Analytical problem solving

Team coaching

Tools

SQL

Software implementation tools

Job description

TELUS Health is hiring an Implementation Manager to lead a team delivering client projects across the US and Canada. You will guide consultants, manage schedules, and ensure high-quality implementations with strong client relationships.

The role requires 5+ years in software implementation (benefits/HR/payroll), 2+ years in client management, and solid SQL skills. Flexible to work in-office, virtually, or hybrid.