Remote Health & Welfare Implementation Leader

TELUS; United States; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive rewards package

Flexible work: in-office or virtual

401K match

Community involvement

Career growth & development

Job summary

TELUS Health is hiring an Implementation Manager to lead a team of consultants and analysts delivering client projects across the US and Canada. You will guide day-to-day delivery, manage resources, and ensure high-quality implementations and ongoing support.

You will leverage your 5+ years in software implementation, along with strong SQL and communication skills, to drive value and customer satisfaction in a fast-paced environment.

Qualifications

• Must-haves 5+ years of software implementation experience, including work in the benefits, HR, or payroll industry.
• 2+ years of client management experience, managing relationships across multiple clients.
• Solid understanding of the Software Development Life Cycle and parameterized configuration.
• Solid understanding of the Health & Welfare and/or insurance industry.
• Experience with SQL.
• Excellent written and verbal communication skills, with experience presenting to management.
• Ability to positively influence and persuade.
• Excellent analytical, problem-solving, and creative-thinking skills.
• Exceptional customer focus, strong professional acumen, and a demonstrated aptitude for technology.
• Ability to multi-task in a challenging, fast-paced environment, and to be reliable, consistent, flexible, and adaptable.

Responsibilities

• Lead the delivery of high-quality implementations and ongoing production support for client projects.
• Give day-to-day direction to a team of implementation consultants and analysts, building a high-performing team through coaching, performance management, and talent development.
• Plan schedules, allocate team resources based on project demand, and send a weekly internal status that keeps the team aligned and expectations clear.
• Build strong relationships across multiple clients, defining success criteria that support a positive, long-term partnership.
• Spot risks to client satisfaction early and build a plan to address them before they grow.
• Track scope closely: identify change control requests, keep Service Delivery informed of scope changes, and keep the Technical Design Document current as requirements evolve.

Skills

Software implementation

Client management

SQL

Communication skills

Multi-tasking

Analytical thinking

Healthcare/insurance

Job description

TELUS Health is hiring an Implementation Manager to lead a team of consultants and analysts delivering client projects across the US and Canada. You will guide day-to-day delivery, manage resources, and ensure high-quality implementations and ongoing support.

You will leverage your 5+ years in software implementation, along with strong SQL and communication skills, to drive value and customer satisfaction in a fast-paced environment.