Health Unit Coordinator- .6 FTE, Nights

Children's Wisconsin; Milwaukee (WI); On-site; USD 33,000 - 45,000; Full time

Job summary

Children's Wisconsin is seeking a compassionate healthcare clerical associate to provide essential front-desk support on patient care units. You will welcome patients, manage secure access, answer calls, and maintain patient records while coordinating with care teams.

This role requires strong communication, organization, and the ability to multitask in a fast-paced setting. Basic computer skills and familiarity with medical terminology help, with on-boarding including orientation days for new

Qualifications

• High school diploma or equivalent required; healthcare clerical training or experience preferred.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency; familiarity with medical terminology a plus.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining confidentiality.
• Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information and resources.
• Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness for smooth transitions.
• Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized.

Skills

Customer service

Communication

Multitasking

Organization

Data entry

Medical terminology (basic)

Education

High school diploma or equivalent

Tools

Phone systems

Nurse call systems

Electronic health records (basic)

Job description

At Children’s Wisconsin, we believe kids deserve the best.Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/Provide essential clerical and front-desk support within patient care units while serving as a central communication hub that helps ensure safe, efficient, and compassionate care.Key ResponsibilitiesCommunication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.QualificationsHigh school diploma or equivalent required; healthcare clerical training or experience preferredStrong communication, organization, and multitasking skillsBasic computer proficiency; familiarity with medical terminology a plusAbility to provide excellent customer service in a fast-paced environmentOrientation RequirementsIf hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p. There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory.Cardiac Pediatric Critical Care- W3The Cardiac Pediatric Critical Care Unit is a 24-bed intensive care unit. Staff provides admission-to-discharge care for children with known cardiac anomalies requiring surgical or medical management.Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.Certifications/Licenses: