Health Unit Coordinator – Neuro Stepdown

Cleveland Clinic; Cleveland (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Cleveland Clinic's Main Campus seeks a Health Unit Coordinator to support the H62/H63 Neurology Stepdown Units with front-line patient greeting, admissions, and records management. This role ensures smooth administrative flow so clinicians can focus on care.

You will handle calls, rounds, scheduling updates, and document preparation; basic computer tasks and troubleshooting equipment; requires a high school diploma and customer service experience.

Qualifications

• High School Diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training or equivalent coursework.

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Handle various computer tasks, such as updating schedules and managing patient information.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Skills

Customer service

Typing

Computer skills

Scheduling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The H62/H63 Neurology Stepdown Units sees a diverse pool of medical diagnoses, such as ischemic and hemorrhagic strokes, subdural hematomas, status epilepticus/seizures, brain tumors, neuromuscular disorders, and spinal injuries. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this role works days from 7:00 a.m. – 7:30 p.m. with rotating weekend and holiday requirements.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and directing them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Handle various computer tasks, such as updating schedules and managing patient information.

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Experience with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)

• Prior experience with computer work and healthcare experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities