Health Unit Coordinator - Neuro Stepdown

Cleveland Clinic; United States; On-site; USD 30,000 - 44,000; Full time

Job summary

The Cleveland Clinic Health System is seeking a Health Unit Coordinator for the Neuro Stepdown unit at the Main Campus in Cleveland. You will support nursing staff by coordinating patient admissions, transfers and discharges, managing documentation, and handling unit clerical duties in a fast-paced environment.

This role requires strong customer service, basic computer skills, and the ability to work nights 7:00 pm–7:30 am with weekend/holiday rotation; previous hospital or healthcare setting

Qualifications

• High School Diploma or GED required.
• One year of customer service experience preferred.
• Typing, computer skills or related coursework required.

Responsibilities

• Greet and orient patients and families to the unit.
• Respond to patient call lights and participate in rounds.
• Assist with admissions, transfers and discharges.
• Assist with wayfinding and direct to resources.
• Maintain patient records and related documents.
• Handle unit clerical tasks and basic equipment troubleshooting.

Skills

Customer service

Typing

Computer skills

Microsoft Office

Healthcare experience

Education

High School Diploma or GED

College degree

Tools

Word

Excel

Outlook

PowerPoint

Hospital information systems

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator - Neuro Stepdown

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

H62/H63 Neuro Stepdown-Main Campus Hospital

Job Code

B12012

Shift

Nights

Schedule

7:00pm-7:30am

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The H62/H63 Neurology Stepdown Units sees a diverse pool of medical diagnoses, such as ischemic and hemorrhagic strokes, subdural hematomas, status epilepticus/seizures, brain tumors, neuromuscular disorders, and spinal injuries. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this role works nights from 7:00 p.m. - 7:30 a.m. with rotating weekend and holiday requirements.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Handle various computer tasks, such as updating schedules and managing patient information.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree
• Experience with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)
• Prior experience with computer work and healthcare experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.