Health Unit Coordinator

Cleveland Clinic; Cleveland (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

Cleveland Clinic Hillcrest Hospital is seeking an Health Unit Coordinator to deliver exceptional patient-centered service and support to caregivers, patients and families. You will ensure smooth department operations, handle admissions, discharges, and clerical tasks, and support the care team with equipment troubleshooting.

The role requires evening availability from 2:30 p.m. to 11:30 p.m., with every other weekend and three holiday commitments, across a rotating four- and five-shift schedule.

Qualifications

• High School Diploma or GED is required.
• One year of experience in a customer service-related role is preferred.
• Experience with typing, computer training or equivalent coursework is expected.

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Skills

customer service

typing

data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

3 Main is divided into three wings, West, South, and East, that deliver comprehensive medical, surgical, and telemetry care to adult and geriatric patients with a broad range of acute and chronic conditions. Care includes the management of heart failure, COPD, infections, gastrointestinal disorders, and other complex health issues, along with specialized services in cardiac/post-catheterization, renal, respiratory, vascular, diabetes, wound, and ostomy care. Two of the wings feature private rooms and blends elements of both complex care and medical-surgical environments, enabling them to meet diverse patient needs while maintaining a strong commitment to high-quality, patient-centered care.

As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this position works evenings from 2:30 p.m. – 11:30 p.m. with every other weekend and 3 holidays per year requirements. The schedule alternates between four 8-hour shifts one week and five 8-hour shifts the next.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree
• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).