Health Unit Coordinator – Med/Surg & Observation

Cleveland Clinic; Beachwood (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Cleveland Clinic South Pointe Hospital is hiring a Health Unit Coordinator to provide exceptional patient-focused service. The role supports efficient unit operations, assists with admissions, and ensures accuracy of patient records while coordinating with care teams in a busy two-unit environment.

This on-site position requires strong customer service skills, attention to detail, and adaptability for weekend night schedules.

Qualifications

• High School Diploma or GED is required.
• One year of customer service-related experience is expected.
• Experience with typing and computer coursework or training.

Responsibilities

• Greet and orient newly admitted or transferred patients to the unit.
• Respond to patient call lights and perform rounds.
• Assist with admissions, transfers and discharges.
• Help patients and families with wayfinding and resources.
• Assemble and maintain patient records and related documents.
• Assist with clerical tasks and troubleshoot unit devices.

Skills

Customer service

Typing

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.

The 41-bed unit at Cleveland Clinic South Pointe Hospital is divided into two specialized areas that operate together as one cohesive unit: a 19-bed Medical-Surgical (MS) unit and a 22-bed Observation (Obs) unit. The MS unit provides caregivers with broad nursing experience by caring for patients with conditions such as pneumonia, congestive heart failure, infectious diseases, asthma, and COPD exacerbations, helping nurses build well-rounded clinical skills and knowledge. The Observation Unit offers a fast-paced environment focused on safe, high-quality patient care for adults requiring expedited evaluation and close monitoring for less than 24 hours. Serving a mix of ER and inpatient populations, the Observation unit requires nurses to be highly adaptable with strong assessment skills, as patient conditions can change rapidly. Together, the combined unit provides diverse learning opportunities, high patient interaction, and strong professional development for nursing caregivers.

As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this position works weekend (Saturday, Sunday) nights from 7:00 p.m. – 7:30 a.m. with every other weekend and holiday requirements.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree
• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).