Health Unit Coordinator – Internal Medicine Telemetry

Cleveland Clinic; Cleveland (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Cleveland Clinic Main Campus in Ohio is seeking a Health Unit Coordinator (HUC) for the H81 Internal Medicine Telemetry Unit. You will support nurses by handling administrative tasks, welcome patients and families, and ensure smooth daily operations to maintain excellent patient experiences.

This role offers daytime shifts from 7:30 a.m. to 7:30 p.m., opportunities for education, committee participation, and a clear pathway on the clinical ladder.

Qualifications

• Minimum high school education with customer service experience.
• Typing speed and basic computer skills required.
• Preferred college degree and MS Office proficiency.

Responsibilities

• Greet, orient, and welcome newly admitted and transferred patients in person.
• Respond to patient call lights and make rounds.
• Communicate with patients, families, and health care team about care.
• Assist with admissions, transfers, and discharges.
• Assist patients and families with wayfinding and resource access.
• Assemble and maintain patient records and related documents.
• Support unit clerical tasks and troubleshoot equipment as needed.

Skills

Customer service

Typing

Basic computer skills

Education

High School Diploma or GED

College degree

Tools

Microsoft Office

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The H81 Internal Medicine Telemetry Unit provides cardiac monitoring and medical services for complex multi-system failure issues, such as congestive heart failure and sepsis. As a Health Unit Coordinator (HUC) on the team, you will be responsible for providing a high level of customer service to patients, families, visitors and other caregivers to promote and support positive patient experiences. Your work allows the nurse to focus solely on the patient by alleviating them from having to complete administrative/clerical tasks. This role provides the opportunity to further your education, participate in committees and a steppingstone to climbing the clinical ladder.

A caregiver in this role works days from 7:30 a.m. – 7:30 p.m.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and direct them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities