Supervisor, Nursing Primary Care (West Bend)

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Children's Wisconsin seeks a clinic leadership professional to oversee operations and support delivery of care. You will manage staff performance, collaborate with the practice manager, and drive patient-centered improvements across primary care.

This role emphasizes team building, process management, budgeting, and guiding scheduling, staffing, and quality initiatives within a pediatric outpatient setting. RN with BSN and leadership experience are required.

Qualifications

• Bachelor's degree in nursing or BSN completion required (within 4 years from hire).
• 2+ years outpatient pediatric clinical experience preferred.
• 1+ year supervisory or other leadership experience preferred.
• RN license with BLS certification required

Responsibilities

• Monitors and improves overall office operations for efficiency.
• Collaborates with Primary Care leadership to provide staff performance feedback and development.
• Coordinates scheduling of work, paid time away, and staffing to ensure patient care and office efficiency.
• Runs reports to support quality initiatives and financial decisions and drive improvements.

Skills

Leadership

Staff development

Process improvement

Budgeting

Education

Bachelor's Degree in nursing (BSN) or equivalent

Job description

At Children’s Wisconsin, we believe kids deserve the best. Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places: Affiliation with the #4 children’s hospital in the country (according to Parents magazine) Board-certified pediatricians (learn what it means to be 'board-certified') Many locations spread throughout southeast Wisconsin Commitment to population health and an increased role for pediatricians in the care of children Doctors who are very active in their local communities Access to many health and wellness programs designed to keep kids safe and healthy We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary

This role is an active member of the clinic leadership and physician team responsible for clinic operations in support of the delivery of care, standards of clinical practice, established policies and regulatory agencies. Manages performance of staff which could include clinical and lab through competency assessment, training and feedback. Partners with the practice manager on achievement of business and financial goals of the practice. Successfully demonstrates the three organizational leadership competencies of: building effective teams; process management and prioritization.

Essential Functions

• Monitors and evaluates overall office operations to ensure efficiency including, but not limited to collaborative staffing, billing, patient records, telecommunications, patient referrals, MyChart, etc.
• Initiates clinical and operation improvement opportunities.
• Monitors and evaluates clinical operations to ensure efficiency including, but not limited to nurse equipment, vaccine inventory and safe handling, scheduling, compliance with proficiency testing, etc.
• Initiates clinical and operation improvement opportunities.
• Ensures accurate and effective communication of information between Primary Care leadership and clinic staff.
• Collaborates with Primary Care Practice Manager to effectively provide performance feedback to all assigned staff, per CHW policies, and on an ongoing basis, to build an effective team through achievement of staff development and staff satisfaction.
• Coordinates the scheduling of work, paid time away, etc. for assigned employees to assure that patient care and office duties are completed to maintain an orderly and efficiently run office routine.
• Reviews ATS for verification of hours worked.
• Works collaboratively with physicians to implement improvements within the practice to ensure a high caliber of patient care and services.
• Runs and analyzes report data as needed for compliance with quality initiatives and for operational decision support.
• Contributes to developing and attaining long range objectives for Primary Care including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements.
• Recruits, hires, trains and develops clinical staff in conjunction with Human Resources and the Practice Manager.
• Provides and creates an awareness of professional activities available for staff development.
• Participates in the preparation of detailed operating budget projections for staff, supplies and equipment.
• Participates in the analysis of financial data to determine problem areas, potential savings and ways to reduce operating costs and maximizing charge capture.
• Participates in the development of business plans and goals.
• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development.
• People Management Responsibility Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development.

Education

Bachelor's Degree baccalaureate program in nursing or a BSN completion program with an anticipated graduation date within a time frame to be agreed upon, not to exceed 4 years from hire date required

Experience

2+ years outpatient clinical experience with preference in Pediatrics required and 1+ years supervisory or other leadership experience preferred

Knowledge, Skills and Abilities

• Proficiency with the use of personal computers and an electronic medical record.
• Good organizational and patient relation skills.
• Ability to manage a fast‑paced patient load while paying attention to detail.
• High level of communication skills necessary for assessment of patient concerns and processing referrals for appropriate medical care.
• Ability to read, interpret and enact policies and procedures.
• Ability to stand and walk approximately 75% of the work time.

Licenses and Certifications

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required
• License RN-Registered Nurse (30) - State of Wisconsin required

Patient Care Responsibility

Provides care appropriate to patient population and as described in applicable policies and procedures.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.