Health Unit Coordinator- .6, Day Shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Children’s Wisconsin is seeking a Front Desk Clerk to provide essential clerical support on the West 5 unit, acting as a central communication hub to ensure safe, efficient, and compassionate care.

Responsibilities include welcoming patients, managing secure unit access, coordinating admissions/discharges, and assisting families with information and resources while maintaining confidentiality. Strong communication and organizational skills are required.

Qualifications

• High school diploma or equivalent.
• Healthcare clerical training or experience preferred.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency.
• Familiarity with medical terminology a plus.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).
• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Skills

Communication

Organization

Multitasking

Customer service

Computer proficiency

Medical terminology

Education

High school diploma or equivalent

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Schedule Details

three 8 hour shifts from 07-1530 Every third weekend rotation and a holiday requirement

Job Summary

Provide essential clerical and front-desk support within patient care units while serving as a central communication hub that helps ensure safe, efficient, and compassionate care.

Key Responsibilities

• Communication & Customer Service: Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality. Keep care teams informed of updates and handle communication systems (phones, pagers, nurse call, etc.).
• Patient Care Support: Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services, and resources.
• Patient Flow Coordination: Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness to ensure smooth transitions of care.
• Clerical Operations: Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Qualifications

• High school diploma or equivalent required;
• healthcare clerical training or experience preferred
• Strong communication, organization, and multitasking skills
• Basic computer proficiency;
• familiarity with medical terminology a plus
• Ability to provide excellent customer service in a fast-paced environment

Unit Description

West 5 - Cardiology, Renal, Hepatology and Solid Organ Transplant 24-bed acute care unit. Staff members on West 5 provide care for cardiology and CV surgery, renal, hepatology, solid organ (heart, kidney, and liver) transplant, and rheumatology patients. As part of our upcoming expanded population, nurses will also care for hematology patients with sickle cell disease and bleeding disorders and oncology patients with viral illnesses.

Orientation Requirements

If hired attendance will be required the first week at a New Hire Welcome day on Monday from 9a-4p. There are 3 days of central care partner orientation from 8a-4:30p on Tuesday, Wed and Thursday that first week. We prefer participation in all the sessions, but at minimum, the Thursday session is mandatory.

Equal Opportunity/ Diversity & Inclusion

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.