Children's Ambassador, Part Time, Second Shift

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Wisconsin is seeking a friendly Guest Services role to greet visitors, assist with directions, badges, and transport patients throughout the campus. This role helps ensure a positive first experience for families and supports a safe, welcoming environment.

The position requires high school diploma, at least one year in customer service, and CPR/BLS certification within 90 days. Bilingual abilities are preferred, and strong communication, teamwork, and problem-solving are essential in

Qualifications

• High school diploma or GED/HSED required.
• Minimum one year of customer service experience including conflict management.
• Understanding of needs across age groups from neonatal to adult.
• Bilingual abilities preferred.
• CPR/BLS certification required within 90 days of hire.
• Strong critical thinking and independent problem solving.
• Excellent customer service, communication and prioritization skills.
• Able to work independently or as part of a team.
• Calm under pressure with confident, professional demeanor.

Responsibilities

• Actively greets visitors and engages them to ensure a positive first contact.
• Gathers badges and screens visitors per guidelines.
• Determines destination and transportation needs, providing assistance.
• Directs visitors with precise way finding.
• Transports patients internally, ensuring safety and engagement.
• Moves/stocking wheelchairs, strollers and carts throughout the facility.

Skills

Customer service

Conflict management

Bilingual abilities

CPR/BLS certification

Critical thinking

Communication skills

Interpersonal skills

Prioritization

Independence / teamwork

De-escalation

Education

High school diploma or GED

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Responsibilities

• Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's.
• Badges and screens visitors according to our visitation guidelines.
• Determines the guest's destination and transportation needs, providing assistance as needed.
• Directs visitors with precise way finding.
• Transports patients internally providing a safe and engaging experience.
• Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility.

Qualifications

• High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• A minimum of one year customer service experience including conflict management situations.
• Demonstrated understanding of the needs of the neonatal, infant, toddler, pre‑school, school‑age, adolescent and/or adult patient in regards to their growth and development process.
• Bilingual abilities preferred.
• CPR certification within 90 days of hire - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service, communication, interpersonal, and prioritization skills are essential.
• Ability to work independently or as a team.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
• Ability to learn and retain detailed information to keep CHW safe, provide direction for visitors and to transport patients including:
  • Facilities across the MRMC campus to include patient care and amenities
  • Visiting policy and nuances per unit/area
  • Donation guidelines
  • Interventions for violence prevention
  • Services, events and resources available for families

Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well‑being of children We are the region's only independent healthcare system dedicated solely to the health and well‑being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.