Health Tech Customer Success Catalyst

Dascena; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Dascena, a health tech start-up in Oakland, is seeking a Customer Success Specialist to facilitate transitions for new clients and maintain relationships with existing ones.

You will act as a liaison between engineers and clients, conduct post-launch reviews, and ensure long-term customer success. A Bachelor's degree and excellent communication skills are required. A healthcare background is a plus.

Qualifications

• Bachelor's degree or relevant experience, preference for healthcare background.
• Proactive self-starter with an entrepreneurial spirit.
• Excellent communication and interpersonal skills.

Responsibilities

• Liaison between engineers and clients.
• Conduct post-launch case studies and reviews.
• Address client issues post-launch.
• Ensure long-term customer success.

Skills

Expert communication skills

Interpersonal skills

Self-starter

Proactive mindset

Education

Bachelor's degree or equivalent experience

Job description

Dascena, a health tech start-up in Oakland, is seeking a Customer Success Specialist to facilitate transitions for new clients and maintain relationships with existing ones.

You will act as a liaison between engineers and clients, conduct post-launch reviews, and ensure long-term customer success. A Bachelor's degree and excellent communication skills are required. A healthcare background is a plus.