Customer Success Specialist

Dascena; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Dascena, a health tech start-up in Oakland, is seeking a Customer Success Specialist to facilitate transitions for new clients and maintain relationships with existing ones.

You will act as a liaison between engineers and clients, conduct post-launch reviews, and ensure long-term customer success. A Bachelor's degree and excellent communication skills are required. A healthcare background is a plus.

Qualifications

• Bachelor's degree or relevant experience, preference for healthcare background.
• Proactive self-starter with an entrepreneurial spirit.
• Excellent communication and interpersonal skills.

Responsibilities

• Liaison between engineers and clients.
• Conduct post-launch case studies and reviews.
• Address client issues post-launch.
• Ensure long-term customer success.

Skills

Expert communication skills

Interpersonal skills

Self-starter

Proactive mindset

Education

Bachelor's degree or equivalent experience

Job description

Dascena is a health tech start-up located in downtown Oakland. We have developed and implemented predictive machine learning algorithms in hospitals that are used to detect deadly conditions and improve care outcomes. We are also exploring other applications of our technology in the pharmaceutical world and beyond. We are looking for a highly motivated and talented individual to join our team as we build and transform our company.

Job Description

As a Customer Success Specialist, you will be responsible for ensuring a smooth and efficient transition for our new incoming clients, as well as maintaining a healthy and productive relationship with existing clients.

Responsibilities

• Act as a liaison between our engineers and clients
• Conduct post-launch case studies and reviews
• Address client issues that surface post-launch
• Ensure customer success long term

Qualifications

• Has a Bachelor’s degree or equivalent experience. A background and/or interest in healthcare and science is a plus.
• Is a proactive (not simply reactive) self-starter with an entrepreneurial spirit
• Has expert communication and interpersonal skills
• Has a demonstrated record of success
• Constantly wants to improve and motivates themselves and others

Additional Information

All your information will be kept confidential according to EEO guidelines.