HealthTech Customer Success Lead — Retention & Growth

SimplePractice, LLC; United States; On-site; USD 88,000 - 111,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

PTO & holidays

Mental health resources

Parental leave

Job summary

SimplePractice, LLC is seeking a Customer Success Manager to own post-onboarding experiences for a portfolio of medium to large healthcare practices. You will translate platform capabilities into client value, drive adoption, and sustain long-term relationships.

Join a customer-focused team that prioritizes retention, growth, and proactive health of accounts. The role emphasizes cross-functional collaboration with Product, Design, and internal teams to advocate for customer needs and improve the

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Relationship Management in a SaaS/tech environment.
• Experience in health tech including EHRs or healthcare SaaS.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Partner with assigned customers and own post-sale relationships for mid to large healthcare practices.
• Drive retention and guide customers through platform adoption and best practices.
• Collaborate with Product/Design to advocate for customer needs and share adoption insights.

Skills

Customer Success

Account Management

Healthcare SaaS

Communication

Team collaboration

Tools

Notion

Slack

Gong

ChurnZero

Job description

SimplePractice, LLC is seeking a Customer Success Manager to own post-onboarding experiences for a portfolio of medium to large healthcare practices. You will translate platform capabilities into client value, drive adoption, and sustain long-term relationships.

Join a customer-focused team that prioritizes retention, growth, and proactive health of accounts. The role emphasizes cross-functional collaboration with Product, Design, and internal teams to advocate for customer needs and improve the