Health Systems Partner Operations Lead | Growth & Equity

Aviary Health; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity compensation in Aviary Health

Generous PTO / sick leave / health ben

FSA Commuter Benefits

401(k) plan

Health and wellness stipend

Job summary

Aviary Health is seeking a Partner Operations Manager, Health Systems to own a portfolio of health system partnerships end-to-end, bridging product, clinical operations, and partner relationships. You will troubleshoot insurance denials, coordinate cross-functional standups, and present to hospital leadership.

The ideal candidate has product/operations or implementation experience in healthtech, with familiarity in navigating EHR systems and hospital workflows.

Qualifications

• 3–5 years in product management, product operations, customer success, or implementation management at a healthtech or digital health company
• Direct experience working with health system partners
• Comfort navigating EHR systems and clinical workflows (Epic or similar: Cerner, NextGen, Athena)
• Strong operational instincts: creating programmatic workflows, SOPs, tracking systems, root-cause analysis
• Ability to switch quickly between strategic partner conversations and patient-level triage
• Excellent written communication for partner emails, escalations, and compliance docs
• Excellent collaboration and time management in a fast-paced environment
• Desire to improve the status quo

Responsibilities

• Own day-to-day operations for a portfolio of health system partnerships
• Run recurring partner syncs and present QBR decks with the account executive
• Identify levers for census growth, referral volume, and enrollment conversion
• Coordinate with enrollment, clinical eligibility, and insurance teams to unblock patient flow
• Escalate product gaps, surface billing issues, and drive accountability across teams
• Fluent use of Aviary platform to manage patient workflows and troubleshoot issues
• Understand Epic integrations and scope automation with Product/Engineering
• Monitor partner health metrics using analytics dashboards
• Test and validate product changes with partner stakeholders
• Triage patient and partner billing inquiries
• Navigate payer rules to navigate billing success
• Manage payer mix shifts and coverage risks
• Facilitate cross-team meetings for your portfolio
• Own knowledge transfers and documentation for new workflows

Skills

PM/PO/implementation background

Health systems partnerships

EHR navigation

Analytical/technical skills

Strong communication

Cross-functional collaboration

Tools

Epic

Cerner

NextGen

Athena

Job description

Aviary Health is seeking a Partner Operations Manager, Health Systems to own a portfolio of health system partnerships end-to-end, bridging product, clinical operations, and partner relationships. You will troubleshoot insurance denials, coordinate cross-functional standups, and present to hospital leadership.

The ideal candidate has product/operations or implementation experience in healthtech, with familiarity in navigating EHR systems and hospital workflows.