Health Systems Partnerships Operations Lead

Aviary; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity in Aviary Health

Generous PTO

401(k) plan

Health and wellness stipend

Job summary

Aviary Health is seeking a Partner Operations Manager, Health Systems in New York City. You will own a portfolio of health system partnerships, coordinating across clinical, enrollment, insurance, product, and partner-facing workstreams to drive growth and operational excellence.

You will operate at the intersection of product, clinical operations, and partner relationships, troubleshooting insurance denials, and communicating with hospital leadership.

Qualifications

• 3–5 years in product management, product operations, customer success, or implementation management at a healthtech or digital health company.
• Direct experience working with health system partners.
• Comfort navigating EHR systems and clinical workflows—ideally Epic, Cerner, NextGen, or Athena.

Responsibilities

• Own day-to-day operations for a portfolio of health system partnerships (academic medical centers, regional health networks, and hospital systems).
• Run recurring partner syncs; build and present QBR decks alongside the account executive; manage partner escalations end-to-end.
• Identify and execute on levers for census growth, referral volume, and enrollment conversion.
• Coordinate with enrollment, clinical eligibility, and insurance teams to unblock patient flow.
• Serve as the partner's internal voice—escalating product gaps, surfacing billing issues, and driving accountability across internal teams.

Skills

Product management

Health systems

EHR navigation

Analytical skills

Cross-functional collaboration

Tools

Epic

Cerner

Job description

Aviary Health is seeking a Partner Operations Manager, Health Systems in New York City. You will own a portfolio of health system partnerships, coordinating across clinical, enrollment, insurance, product, and partner-facing workstreams to drive growth and operational excellence.

You will operate at the intersection of product, clinical operations, and partner relationships, troubleshooting insurance denials, and communicating with hospital leadership.