Partner Operations Manager, Health Systems

Aviary Health; New York (NY); Presencial; USD 90.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

Equity compensation in Aviary Health

Generous PTO / sick leave / health ben

FSA Commuter Benefits

401(k) plan

Health and wellness stipend

Resumo da vaga

Aviary Health is seeking a Partner Operations Manager, Health Systems to own a portfolio of health system partnerships end-to-end, bridging product, clinical operations, and partner relationships. You will troubleshoot insurance denials, coordinate cross-functional standups, and present to hospital leadership.

The ideal candidate has product/operations or implementation experience in healthtech, with familiarity in navigating EHR systems and hospital workflows.

Qualificações

• 3–5 years in product management, product operations, customer success, or implementation management at a healthtech or digital health company
• Direct experience working with health system partners
• Comfort navigating EHR systems and clinical workflows (Epic or similar: Cerner, NextGen, Athena)
• Strong operational instincts: creating programmatic workflows, SOPs, tracking systems, root-cause analysis
• Ability to switch quickly between strategic partner conversations and patient-level triage
• Excellent written communication for partner emails, escalations, and compliance docs
• Excellent collaboration and time management in a fast-paced environment
• Desire to improve the status quo

Responsabilidades

• Own day-to-day operations for a portfolio of health system partnerships
• Run recurring partner syncs and present QBR decks with the account executive
• Identify levers for census growth, referral volume, and enrollment conversion
• Coordinate with enrollment, clinical eligibility, and insurance teams to unblock patient flow
• Escalate product gaps, surface billing issues, and drive accountability across teams
• Fluent use of Aviary platform to manage patient workflows and troubleshoot issues
• Understand Epic integrations and scope automation with Product/Engineering
• Monitor partner health metrics using analytics dashboards
• Test and validate product changes with partner stakeholders
• Triage patient and partner billing inquiries
• Navigate payer rules to navigate billing success
• Manage payer mix shifts and coverage risks
• Facilitate cross-team meetings for your portfolio
• Own knowledge transfers and documentation for new workflows

Conhecimentos

PM/PO/implementation background

Health systems partnerships

EHR navigation

Analytical/technical skills

Strong communication

Cross-functional collaboration

Ferramentas

Epic

Cerner

NextGen

Athena

Descrição da vaga

What we're looking for

Aviary Health's mission is to empower everyone to live a long, full, and optimal life. We're redefining the future of heart and lung health through our Intensive Cardiac Rehabilitation (ICR) and Pulmonary Rehabilitation programs - partnering with leading health systems to deliver technology-enabled cardiac and pulmonary rehabilitation programs that integrate into their clinical workflows, EHRs, and billing operations.

Partner Operations Manager, Health Systems

We're looking for a Partner Operations Manager, Health Systems to own a portfolio of health system partnerships end-to-end. This is not a traditional account management role. You will operate at the intersection of product, clinical operations, and partner relationships - someone who can dig into a workflow in our platform, troubleshoot an insurance denial pattern, present to a hospital CMO, and coordinate a cross-functional standup all in the same week.

Our ideal candidate has a product management, product operations, or implementation background in healthtech. You have direct experience working with health systems and understand the operational complexity of launching and scaling clinical programs inside hospital environments. You are technically fluent - comfortable navigating EHR systems, workflow engines, and analytics dashboards. You will thrive in this role if you enjoy solving complex operational problems and can balance the strategic view with patient-level detail.

Reporting to the Head of Operations, you will serve as the operational quarterback for your partners - coordinating across clinical, enrollment, insurance, product, and partner-facing workstreams to drive growth and operational excellence.

Responsibilities

In this role, you will:

Partner Operations & Growth

• Own day-to-day operations for a portfolio of health system partnerships (academic medical centers, regional health networks, and hospital systems)
• Run recurring partner syncs; build and present QBR decks along side the account executive; manage partner escalations end-to-end
• Identify and execute on levers for census growth, referral volume, and enrollment conversion
• Coordinate with enrollment, clinical eligibility, and insurance teams to unblock patient flow
• Serve as the partner's internal voice - escalating product gaps, surfacing billing issues, and driving accountability across internal teams

Product & Platform Operations

• Work fluently in the Aviary platform: manage patient workflows, troubleshoot issues, and configure partner-specific settings
• Understand EHR integration points (especially Epic): Identify automation opportunities and partner with Product/Engineering to scope solutions
• Use analytics dashboards to monitor partner health metrics (charges, census, referrals, enrollment funnel)
• Test and validate product changes with partner stakeholders before rollout

Insurance & Billing Operations

• Triage patient and partner billing team inquiries
• Navigate payer-specific rules (DOS limits, PCP referral requirements, plan exclusions) to proactively navigate partner billing success
• Manage payer mix shifts across your partner portfolio and elevate emerging coverage risks (e.g., new MA plan exclusions, commercial carve-outs)

Cross-Functional Coordination

• Facilitate cross-team meetings (clinical ops, product, enrollment, insurance) for your partner portfolio
• Own knowledge transfers and documentation for new workflows

Your Past Experience

Note: we consider applicants of all backgrounds. The below is simply a list of useful experiences. If you are excited about what we're building but don't meet some of the criteria below, please don't let that discourage you from applying!

• 3-5 years in product management, product operations, customer success, or implementation management at a healthtech or digital health company
• Direct experience working with health system partners
• Comfort navigating EHR systems and clinical workflows — ideally experience with Epic (or similar: Cerner, NextGen, Athena)
• Strong operational instincts: you creating programmatic workflows and processes, build SOPs, create tracking systems, and chase down root causes without being asked
• Ability to context-switch rapidly between a strategic partner conversation and a patient-level issue triage
• Excellent written communication — you'll draft partner-facing emails, internal escalations, and compliance documentation
• Excellent collaboration and time management skills
• Effective communication: direct, logical, succinct
• Experience meeting deadlines and prioritizing work in a fast-paced, dynamic environment
• Exceptional analytical/technical skills
• Desire to improve the status quo

Strong preference for candidates based in NYC or the surrounding area and able commute in to our Tribeca-based office 2-3 days per week.

Benefits

• Equity compensation in Aviary Health
• Generous PTO / sick leave / health benefits
• FSA Commuter Benefits
• 401(k) plan
• Health and wellness stipend

Recora offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.