24/7 Hospital Communications Operator

UCSF Health, AG; Oakland (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UCSF Health is seeking an Operator II to provide 24/7 telephone, paging and emergency communication services across UCSF Health hospitals and supported services. You will verify caller information, route calls, and maintain accurate records while supporting after-hours on-call providers and clinicians.

Under supervision, you will escalate issues per established procedures, document communications, and ensure confidentiality across multiple systems in a fast-paced, high-stakes environment.

Qualifications

• Ability to communicate clearly by telephone and in writing, obtain and confirm caller information, and provide professional service to diverse callers.
• Ability to use computer applications, enter accurate information, navigate multiple systems and follow written procedures.
• Ability to prioritize simultaneous calls, pages and alerts; maintain confidentiality; and remain calm during urgent communications.
• At least one year of telephone customer service, call center, switchboard, dispatch or related experience.
• Experience with hospital terminology, paging systems, on-call directories or after-hours provider communication.
• 3+ years of relevant progressive experience.
• Does the position require a driver's license? No

Responsibilities

• Route calls or pages to the appropriate department or provider, using approved resources.
• Verify required information and enter data accurately.
• Maintain confidentiality and document communication activity with complete shift handoffs.

Skills

Clear communication

Computer applications

Prioritize calls

Confidentiality

Call center experience

Paging knowledge

Tools

Paging systems

On-call schedules

Job description

UCSF Health is seeking an Operator II to provide 24/7 telephone, paging and emergency communication services across UCSF Health hospitals and supported services. You will verify caller information, route calls, and maintain accurate records while supporting after-hours on-call providers and clinicians.

Under supervision, you will escalate issues per established procedures, document communications, and ensure confidentiality across multiple systems in a fast-paced, high-stakes environment.