Health Services Director

Heritage Communities; Norfolk (NE); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Free Meal Every Shift

Medical, Dental, Vision

Company-Paid Life & Disability

401(k) with Match

Tuition Assistance

Ongoing Training & Support

Home-like Workplace

Employee Assistance Fund

Job summary

Heritage Communities at The Heritage at Fountain Point in Norfolk, NE, seeks a Health Services Director to lead resident care and health services operations. You will ensure regulatory readiness and quality outcomes while guiding a team of health services professionals.

You will oversee assessments, service plans, staffing, and coordination with physicians, pharmacies, and regulators to support excellent resident experience.

Qualifications

• RN, LPN/LVN or equivalent healthcare credential, OR a healthcare administration degree (Preferred).
• Experience in resident-care leadership and regulatory readiness to administer or assist with medications (Preferred).
• Ability to lead, coach, develop, and hold teams accountable; manage staffing and priorities.

Responsibilities

• Provide leadership and oversight of Health Services operations across the community.
• Oversee staffing, scheduling, and labor resources for Health Services.
• Oversee resident assessments, service plans, medication records, and healthcare documentation.
• Monitor care delivery to align with needs and service plans.
• Maintain relationships with residents, families, physicians, and regulators.
• Participate in on-call rotation and provide direct resident care as needed.
• Coordinate training and competency for Health Services staff.

Skills

Leadership

Coaching

Communication

EHR Systems

Regulatory Readiness

CPR/BLS

Education

RN/LPN/LVN or healthcare credential

Healthcare degree (Bachelors/Associate)

Tools

EHR Systems

Staffing Software

Medication Systems

Job description

• Location 3725 Madison Avenue,Norfolk, NE, 68701,United States
• Employee Type Full-time - Salary

Make Lives Better, Build Your Future: Join The Heritage at Fountain Point as our Health Services Director!

At Heritage Communities, you're more than your title - you're a vital part of a team that truly values every contribution. Whether you're just getting started or looking to grow in your career, we offer a workplace where you're supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.

What You'll Do:

As our Health Services Director, you will provide leadership, oversight, and accountability for the delivery of resident care throughout the community, directly impacting the lives of our residents and the success of our team by:

• Providing day-to-day leadership and oversight of Health Services operations throughout the community, and leading, coaching, developing, and holding Health Services associates accountable.
• Overseeing caregiver and medication aide/technician staffing and scheduling, and managing Health Services labor and departmental resources responsibly.
• Overseeing resident assessments, reassessments, service plans, medication records, and related healthcare documentation within applicable scope and regulatory requirements.
• Monitoring resident-care delivery to ensure services align with assessed needs and service plans.
• Establishing and maintaining effective relationships with residents, families, physicians, pharmacies, providers, regulators, and community partners.
• Responding appropriately to resident concerns, incidents, changes in condition, and emerging care needs, and supporting prospective resident assessments, move-ins, and resident transitions.
• Assessing training and competency needs, coordinating education, maintaining ongoing survey and regulatory readiness, and monitoring quality outcomes to lead corrective-action follow-up.
• Communicating company and community expectations, changes, deadlines, and priorities to Health Services associates.
• Partnering and collaborating with community leaders and associates to promote consistent resident care, communication, service delivery, and resident experience throughout the community.
• Serving as an active member of the community leadership team, participating in the on-call rotation, and providing direct resident care and/or medication assistance within your authorized scope when community needs require.

What We’re Looking For:

• 3+ years of supervisory or leadership experience in senior living, assisted living, long-term care, healthcare, or a related environment.
• Meaningful experience working with resident care or healthcare services, and the ability to meet applicable state requirements to administer or assist with medications within the assisted living setting.
• An RN, LPN/LVN, medication aide/technician, or other relevant healthcare credential, OR a bachelor’s/associate degree (or college coursework) in healthcare administration, nursing, health sciences, human services, business, or a related field (Preferred).
• Previous resident-care leadership, Health Services leadership, or healthcare-management experience, including experience with resident assessments, service planning, medication management, staffing, training, and regulatory readiness (Preferred).
• A demonstrated ability to lead, coach, develop, and hold teams accountable, alongside the ability to manage staffing, competing priorities, resident needs, and operational challenges.
• Strong verbal and written communication skills, with the ability to navigate challenging or emotionally charged conversations professionally.
• The ability to effectively use electronic health records, medication systems, staffing/scheduling systems, learning platforms, and standard business software.
• The ability to meet applicable state-specific certification, training, credentialing, or licensure requirements associated with assigned responsibilities.
• The ability to participate in on-call responsibilities and provide direct resident support when operational needs require.
• The ability to maintain confidential resident, associate, and health information.
• The ability to assist residents with limited mobility, lift/push/pull up to 50lbs.
• A current CPR/BLS certification.
• A valid driver’s license and an acceptable driving record.

Why Choose Heritage Communities?

At Heritage Communities, with 25 locations across 6 states, you'll find a place to grow your career and make a meaningful impact every day. We live by our core values - Trust, Respect, Compassion, Fun, and Always Learning - and we're here to support you like a true team.

What's In It for You:

• Paid Time Off - 3 weeks of Paid Vacation in your 1st year + 32 hours sick time.
• Free Meal Every Shift - enjoy a warm meal on us.
• Medical, Dental, and Vision - with low co-pays.
• Company-Paid Life & Disability Insurance
• 401(k) with up to 5% Match
• Tuition Assistance - up to $8,000/year for you, $2,500 for family members.
• Ongoing Training & Support - covering reimbursement for Med Aide/Tech certifications and CEUs.
• A Workplace That Feels Like Home - positive, team-first culture.
• Employee Assistance Fund, Discounts and more!
• Community Address 3725 W Madison Ave, Norfolk, NE 68701
• Community Name The Heritage at Fountain Point