Client Services Analyst (Health Sciences IT)

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of Pittsburgh Health Sciences Information Technology team is seeking a Client Services Analyst to provide high‑level first contact IT support for the Health Sciences community. You will diagnose, resolve, and escalate moderately complex computing issues and configure end-user devices.

The role requires an Associate's degree and at least 3 years of experience, with on-campus work and potential pod/location reassignment as business needs evolve.

Qualifications

• Diagnose and resolve moderately complex computing issues.
• Provide end-user device configuration and support.
• Assist junior staff and maintain documentation of support activities.

Responsibilities

• Serve as high-level first contact for IT support tickets.
• Install, upgrade, and support desktop software, hardware, and peripherals for students, faculty, staff, and researchers.
• Work across campus pods and locations as business needs evolve.
• Move and carry computer equipment up to 30 pounds.

Skills

Customer service

Technical support

Desktop hardware/software

Interpersonal communication

Education

Associate's degree

Job description

Client Services Analyst

SVC HS Information Technology - Pennsylvania-Pittsburgh - (26006861)

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.

This role involves rotating between different pods across various locations that support the Health Sciences schools. You may be reassigned to a different pod or location as business needs evolve. There will also be varying schedules depending on business needs.

Job Summary

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Essential Functions

High level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.

Physical Effort

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

Position Details

• Assignment Category: Full-time regular
• Bargaining Unit Eligibility: This position is bargaining unit eligible
• Job Classification: Staff.End User Computing Analyst II
• Job Family: Information Technology
• Job Sub-Family: End User Support
• Campus: Pittsburgh
• Minimum Education Level Required: Associate's Degree
• Minimum Years of Experience Required: 3
• Substitution: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
• Work Schedule: M-F 7am-6pm; and may vary depending on coverage needs
• Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
• Hiring Range: TBD Based Upon Qualifications
• Relocation Offered: No
• Visa Sponsorship Provided: No
• Background Check: For position finalists, employment with the University will require successful completion of a background check
• Child Protection Clearances: Not Applicable
• Required Documents: Resume
• Optional Documents: Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.