Health Programs & Networks Lead

Vizient; Chicago (IL); Presencial; USD 69.000 - 116.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive eligibility

Comprehensive benefits plan

Descripción de la vacante

Vizient seeks a program Delivery Manager to supervise the execution of networks, programs, and performance initiatives, building trusted client relationships and coordinating cross-functional teams. You’ll leverage data and approved technology to improve engagement, efficiency, and program value.

The role emphasizes onboarding, resource coordination, and continuous improvement across healthcare programs, with opportunities to influence outcomes and client satisfaction.

Formación

• Relevant degree preferred.
• 2+ years of relevant experience required.
• Experience in healthcare, program management, operations, client engagement, or related fields preferred.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication, relationship-building, and client service skills.
• Proficiency with CRM platforms, digital collaboration tools, and program management resources.
• Ability to analyze data, identify trends, and translate findings into actionable program improvements.
• Knowledge of healthcare industry trends, client engagement strategies, and performance improvement initiatives preferred.
• Familiarity with approved AI tools and process automation to support operational efficiency preferred.
• Willingness to travel.

Responsabilidades

• Manage the end-to-end execution of assigned networks, programs, and projects, ensuring timely delivery, operational accuracy, and alignment with program objectives.
• Serve as a primary point of contact for clients, supporting onboarding, addressing inquiries, coordinating resources, and fostering trusted relationships.
• Monitor client participation, satisfaction, engagement, and retention indicators to identify opportunities for outreach and improvement.
• Coordinate virtual and in-person meetings, educational programs, and networking experiences, including logistics, content development, speaker engagement, continuing education, and participant communications.
• Maintain accurate client relationship management (CRM) records, program documentation, and engagement data to support reporting, analysis, and informed decision-making.
• Collaborate with cross-functional teams, including marketing, analytics, technology, meeting planning, and continuing education, to ensure seamless program execution.
• Develop and maintain accurate client communications, agendas, presentations, web content, and program resources aligned with organizational standards and objectives.
• Identify opportunities to streamline workflows, standardize processes, leverage approved AI tools, and improve operational efficiency while maintaining quality and appropriate oversight.
• Apply knowledge of healthcare trends, client priorities, and Vizient offerings to enhance programming, connect clients with relevant resources, and support program value.
• Anticipate operational needs, manage competing priorities, resolve routine challenges, and elevate complex issues to appropriate leaders while ensuring timely follow-through.

Conocimientos

Communication

Organizational skills

CRM proficiency

Data analysis

Educación

Relevant degree

Herramientas

CRM platforms

Collaboration tools

Program management tools

Descripción del empleo

Vizient seeks a program Delivery Manager to supervise the execution of networks, programs, and performance initiatives, building trusted client relationships and coordinating cross-functional teams. You’ll leverage data and approved technology to improve engagement, efficiency, and program value.

The role emphasizes onboarding, resource coordination, and continuous improvement across healthcare programs, with opportunities to influence outcomes and client satisfaction.