Program Services & Client Success Manager

Vizient; Irving (TX); Hybrid; USD 77,000 - 135,000; Full time

Job summary

Vizient is seeking a role to manage operations and quality assurance for the Vizient Reserve program. You will coordinate processes, support client onboarding, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and value.

You will support training, contract negotiations, and ongoing client engagement, while tracking metrics and identifying opportunities to increase participation in Vizient programs.

Qualifications

• 2+ years of relevant experience required.
• Experience supporting program operations, client services, contracting, or related business activities preferred.
• Strong analytical and problem-solving skills with the ability to interpret program and performance data.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions and program capabilities with guidance from leadership.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Track program success metrics, deliverables, and goal achievement, including participation, contract utilization, enrollment, and financial incentives.

Skills

Analytical skills

Problem solving

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree preferred

Job description

Vizient is seeking a role to manage operations and quality assurance for the Vizient Reserve program. You will coordinate processes, support client onboarding, monitor performance, and collaborate with contracting teams, suppliers, and internal clients to improve utilization and value.

You will support training, contract negotiations, and ongoing client engagement, while tracking metrics and identifying opportunities to increase participation in Vizient programs.