Health Program Representative

Direct Staffing Inc; Houston (TX); On-site; USD 19,286; Full time

Benefits offered by this job

Benefits included

Job summary

A staffing agency is seeking a Health Program Representative in Houston, TX. This role involves providing initial contact for Care Management programs and handling enrollment calls with eligible members. Candidates should have a high school diploma and 6 months of customer service experience. Proficiency in computer skills is necessary. The position offers a pay rate of $14.00/hr weekly with benefits.

Qualifications

• High school diploma or equivalent required.
• 6 months experience in telesales or customer service.
• Strong communication skills to influence customers.

Responsibilities

• Provide initial contact for Care Management programs.
• Handle inbound/outbound enrollment and engagement calls.
• Record member information in accordance with policies.

Skills

Customer service

Telephone communication

Influencing customers

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

As a Health Program Representative - Houston, TX you'll be for providing initial contact between distinct Care Management programs and specific identified members. Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.

Duties/Responsibilities

• Gathers and records appropriate member information in accordance with policies and procedures via telephone.
• Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
• Records call details and utilizes call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
• Initiates referrals and manages consults from clinicians for participants registered in Care Management.
• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
• Contacts physician offices to obtain demographic information or related data as needed.

Requirements

• Requires high school diploma or the equivalent.
• 6 months experience in a telesales or customer service demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
• Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
• Knowledge of company products, services and benefits preferred.

Pay Rate: $14.00/hr. weekly with benefits

Qualifications

• Requires high school diploma or the equivalent.
• 6 months experience in a telesales or customer service demonstrating ability to influence customers/members; or any combination of education/experience, which would provide an equivalent background.
• Computer/keyboarding proficiency and the ability to follow defined policies and protocols required.
• Knowledge of company products, services and benefits preferred.