Customer Care Representatives

Direct Staffing Inc; Nashville (TN); On-site; USD 16,763 - 23,875; Full time

Job summary

A staffing agency in Nashville is seeking Customer Care Representatives to respond to inquiries regarding insurance benefits and claims. The ideal candidate will have at least one year of Call Center experience and must possess strong computer and communication skills. The position offers a pay rate of $14.75 per hour with Monday through Friday hours from 8:30 AM to 5:00 PM. A high school diploma or equivalent is required.

Qualifications

• One year of previous Call Center experience required.
• Strong computer skills with dual monitor and headset experience needed.
• Excellent communication and documentation skills essential.

Responsibilities

• Responds to customer questions via phone and written correspondence.
• Analyzes problems and provides information to customer inquiries.
• Maintains positive customer relations.
• Researches data to address operational challenges.

Skills

Call Center experience

Strong computer skills

Excellent communication skills

Documentation skills

Education

High School diploma or equivalent

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Kelly Services is currently seeking severalCustomer Care Representativesfor one of our top Healthcare Insurance clients in Nashville, TN.

Anticipated Start Date:Monday, 6/19

Working Hours:Monday through Friday 8:30 AM to 5:00 PM

Pay Rate Range:$14.75 per hour

TheCustomer Care Representativeresponds to customer questions by telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Job Duties:

• Receives and places follow-up telephone calls and e-mails to answer customer questions.
• Analyzes problems and provides information and solutions to customer inquiries.
• Operates a computer station to obtain and extract information plus documents information, activities and changes in the database.
• Develops and maintains positive customer relations to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Required to meet department goals.

Job Requirements:

• High School diploma or equivalent.
• Requires 1 year of previous Call Center experience.
• Strong computer skills plus dual monitor and headset experience.
• Excellent communication and documentation skills.

Qualifications

Job Requirements:

• High School diploma or equivalent.
• Requires 1 year of previous Call Center experience.
• Strong computer skills plus dual monitor and headset experience.
• Excellent communication and documentation skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.