Customer Care Rep I

Direct Staffing Inc; Woodland (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency is seeking Site Logistics Operators/Material Handlers for a long-term assignment. Candidates will work with chemicals and have a mix of training and responsibilities, including resolving customer inquiries and data analysis. The position requires a high school diploma and preferably some experience in a customer service environment. This opportunity is ideal for individuals willing to learn about chemical handling and develop strong customer relations.

Qualifications

• Requires HS diploma or equivalent.
• Up to 1 year of experience in customer service.
• Comfortable working with chemicals.

Responsibilities

• Respond to customer questions about insurance benefits.
• Analyze problems and provide information/solutions.
• Operate PC/image station for information extraction.
• Document inquiry outcomes for tracking and analysis.
• Maintain positive customer relations and handle requests.
• Research data to resolve operational challenges.

Education

High School Diploma or equivalent

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long‑term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co‑workers, specialists and managers on non‑basic issues. Must pass the appropriate pre‑employment test battery.

Primary duties may include, but are not limited to:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow‑up telephone calls / e‑mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals.

Qualifications

Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Additional Information

All your information will be kept confidential according to EEO guidelines.