Customer Care Representative

Direct Staffing Inc; Fond du Lac (WI); On-site; USD 16,479 - 23,470; Full time

Job summary

A leading staffing company is seeking a Customer Service Representative in Fond Du Lac, WI. In this role, you will respond to customer inquiries regarding insurance benefits and claims, analyze problems to provide solutions, and document outcomes for tracking purposes. The ideal candidate should possess strong communication and writing skills, and the ability to multi-task effectively. This is a full-time position in a dynamic team environment, offering a pay rate of $14.50 per hour.

Qualifications

• Must operate a PC/image station to obtain and extract information.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Ability to follow direction from written workflows.

Responsibilities

• Respond to customer questions via telephone and written correspondence regarding insurance benefits.
• Analyze problems and provide information/solutions.
• Document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations.
• Make follow-up telephone calls / e-mails to answer routine customer questions.

Skills

Good communication skills

Good writing skills

Decision making skills

Ability to multi-task

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Kelly has an immediate need for Customer Service Representatives for our client, one of the leading Health Insurance providers located in Fond Du Lac, WI

Customer Care Representative Fond Du Lac WI

Pay Rate: $14.50 per hour

Call Center is open Monday-Friday from 7:00 am - 6:00 pm. (8 hour shifts)
Training (4 weeks) Monday-Friday from 8:00 am-4:30 pm
Anticipated Start Date: 07/31/2017
Duration: 5+months

Primary duties may include, but are not limited to:

• You will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provides information/solutions.
• You must operate a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Research and analyze data to address operational challenges and customer service issues.
• You will provide external and internal customers with requested information.
• Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• You will be on the phone 95 % of the time.
• You will need good communications, good writing skills, able to multi-task, decision making skills, sound judgment, talk while typing, follow direction from written workflows and work in a team environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.