Customer Service Representatives

Direct Staffing Inc; Indianapolis (IN); On-site; USD 21,352; Full time

Job summary

A reputed staffing agency in Indianapolis, IN, is looking for Customer Service Representatives to assist clients in a call center environment. Your role will involve responding to customer inquiries about insurance benefits via phone and email. Ideal candidates should have prior customer service experience and the ability to work flexible hours. This role offers a $15.50 per hour pay rate and a chance for permanent employment after a 4-month contract.

Qualifications

• One year of Customer Service experience.
• Call Center experience is preferred.
• Basic computer knowledge.

Responsibilities

• Respond to customer questions via telephone and written correspondence.
• Analyze problems and provide information/solutions.
• Document inquiry outcomes for accurate tracking.

Skills

Customer service skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long‑term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Kelly Services is currently seeking Customer Service Representatives for one of our top insurance clients in Indianapolis, IN.

As a Customer Service Representative placed with Kelly Services, you will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Our client’s fast‑paced, team‑oriented environment is the perfect place to take career to the next level.

Pay rate: $15.50 per hour

Hours: Call Center hours are 8 a.m.–7 p.m. EST. Candidates MUST have flexibility & availability to work any 8‑hour shift within these hours.

Additional responsibilities include:

• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
• Thoroughly documents inquiry outcomes for accurate tracking and analysis
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Receives and places follow‑up telephone calls / e‑mails to answer customer questions that are routine in nature
• Uses computerized systems for tracking, information gathering and troubleshooting
• Requires limited knowledge of claims
• Call Center position, candidates will be on the phones 7.5 hours per day

Job Requirements:

• High school diploma or equivalent
• One year of Customer Service experience
• Call Center experience is preferred
• Basic computer knowledge
• 4‑month contract with the possibility of hire

Additional Information

All your information will be kept confidential according to EEO guidelines.