Cust Care Rep I

SmartRecruiters, Inc.; Denver (CO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Job summary

Kelly Services seeks candidates for multiple Site Logistics Operator/Material Handler roles in Knoxville, TN, with potential placements as Chemical Finished Product Operator or Polymers Packaging/Warehousing/Shipping Operator on a long-term assignment. Expect working with chemicals; prior experience welcome or willingness to learn.

The position requires a high school diploma or equivalent and strong reliability; responsibilities include receiving, tracking, and moving materials, coordinating

Qualifications

• Requires HS diploma or equivalent and ability to learn basic processes.
• Customer service oriented with clear communication and data entry skills.
• Comfortable operating standard computer systems to access and update records.

Responsibilities

• Responds to customer questions via telephone and written correspondence.
• Operates a PC/image station to obtain and extract information and documents outcomes.
• Maintains positive customer relations and coordinates with internal teams.
• Follows up with customers by phone or email to resolve routine inquiries.

Skills

Customer service

Communication skills

Basic computer skills

Education

HS diploma or equivalent

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

JOB TITLE: Cust Care Rep I
pay rate ($16.25/hr)
Job Description: Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Additional Information

All your information will be kept confidential according to EEO guidelines.