Health Insurance Account Manager & Client Advocate

HCSC Group; Houston (TX); Hybrid; USD 48,000 - 86,000; Full time

Job summary

Health Care Service Corporation seeks an Account Manager to serve as the primary point of contact for assigned customers and brokers. You will support account retention, service delivery, renewals, and overall customer satisfaction, coordinating with clients, brokers, sales teams, and internal stakeholders.

The role provides consultative support, facilitates enrollments, analyzes account data, and proactively identifies opportunities to strengthen long-term relationships while ensuring HIPAA

Qualifications

• Bachelor's degree required or equivalent experience in health insurance/health care fields.
• Strong organizational and decision-making skills; excellent written and verbal communication.
• Proficiency with Microsoft Excel, Word, PowerPoint and Access.

Responsibilities

• Serve as the primary contact for assigned customers and broker relationships.
• Manage day-to-day account servicing and timely resolution of inquiries.
• Support retention and renewal strategies through proactive engagement and relationship management.
• Coordinate new account implementations, renewals, and enrollment activities.
• Conduct benefit discussions and provide guidance on plan options and services.
• Collaborate with internal teams to resolve complex service issues and ensure satisfaction.
• Prepare, analyze, and present account reports and renewal information.

Skills

Organizational skills

Decision-making

Written & verbal communication

Customer relationship management

Education

Bachelor Degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Access

Job description

Health Care Service Corporation seeks an Account Manager to serve as the primary point of contact for assigned customers and brokers. You will support account retention, service delivery, renewals, and overall customer satisfaction, coordinating with clients, brokers, sales teams, and internal stakeholders.

The role provides consultative support, facilitates enrollments, analyzes account data, and proactively identifies opportunities to strengthen long-term relationships while ensuring HIPAA