Health Information Specialist

Massachusetts Health Information Management Association; Springfield (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Shriners Hospitals for Children is seeking a Health Information Management Specialist to ensure accuracy, confidentiality, and regulatory compliance of patient records. You will maintain medical records, facilitate information flow, and uphold data integrity across our care network.

Key responsibilities include HIPAA-compliant release of information, quality checks on records, EMR scanning and timely processing, and collaboration with physicians to address deficiencies.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.

Responsibilities

• Follows Release of Information procedures per SHC policies and HIPAA/HITECH.
• Verifies HIPAA-compliant authorizations and releases patient information as needed.
• Performs quality checks on records before printing, copying, faxing or uploading.
• Scans/imports requests for EMR accessibility and timely processing.
• Handles information requests from paper, microfiche, and offsite records.
• Tracks deficiencies with physicians to ensure complete medical records and generates reports.
• Answers department calls and routes inquiries appropriately.
• Resolves customer issues and follows up to ensure satisfactory outcomes.

Skills

Customer service

Education

Associate/Bachelor in Health Information Management

Job description

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

Job Summary

The Health Information Management Specialist ensures the accuracy, completeness, and confidentiality of patient health information, supporting Shriners Hospitals for Children's commitment to exceptional patient care and regulatory compliance. This role involves maintaining medical records, facilitating information flow, and upholding data integrity.

Key Responsibilities

• Ensures appropriate Release of Information procedures are followed as required by SHC policies, and state/federal confidentiality regulations, including HIPAA and HITECH.
• Ensures authorizations for release of health information are HIPAA compliant and releases patient information in accordance with minimum necessary guidelines.
• Performs quality checks on records before printing/copying, faxing and/or uploading the medical record, prior to release of health information.
• Scans and/or import requests accurately and timely for accessibility in the EMR system.
• Processes requests for information including all paper-based records, microfiche/microfilm, other electronic storage or records stored in any offsite locations.
• Monitors, assists, and follows up with physicians and other hospital staff in completion of deficiencies in the medical record, compiles, verifies data and prepares reports regarding patient related statistics and distributes/posts data.
• Assists in answering department calls and routes to appropriate area.
• Handle complaints, provide appropriate solutions for customers, and follow-up to resolve any issues their customers experience.

Required Qualifications

• High School Diploma/GED
• 1 Year Customer Service

Preferred Qualifications

• Associate/Bachelor in Health Information Management
• 1 Year Healthcare experience in medical records processing operation

Compensation is determined based on years of relevant experience and departmental equity.