Health Information Management Specialist

Shriners Children's; Springfield (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Shriners Children's is seeking a Health Information Management Specialist to ensure accuracy, completeness, and confidentiality of patient health information across our facilities in the U.S. This role supports regulatory compliance and efficient information flow within the medical records department.

You will maintain HIPAA-compliant release of information, perform quality checks, manage EMR accessibility, and coordinate with physicians and staff to resolve deficiencies.

Qualifications

• High School Diploma/GED required.
• 1 Year Customer Service experience required.
• Associate/Bachelor in Health Information Management preferred.
• 1 Year Healthcare experience in medical records processing operation preferred.

Responsibilities

• Maintains accuracy, completeness, and confidentiality of patient health information.
• Ensures HIPAA compliance for release of information and authorizations.
• Performs quality checks on records before printing, copying, faxing or uploading.
• Manages scanning/importing requests for EMR accessibility.
• Processes information requests from paper, microfiche, electronic storage, or offsite locations.
• Tracks deficiencies, verifies data, and prepares reports on patient statistics.
• Assists in answering department calls and directing inquiries.
• Handles complaints and provides solutions to customer issues.

Skills

1 Year Customer Service

Education

Associate/Bachelor in Health Information Management

High School Diploma/GED

Job description

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.

Job Summary

The Health Information Management Specialist ensures the accuracy, completeness, and confidentiality of patient health information, supporting Shriners Hospitals for Children's commitment to exceptional patient care and regulatory compliance. This role involves maintaining medical records, facilitating information flow, and upholding data integrity.

Key Responsibilities

• Ensures appropriate Release of Information procedures are followed as required by SHC policies, and state/federal confidentiality regulations, including HIPAA and HITECH.
• Ensures authorizations for release of heath information are HIPAA compliant and releases patient information in accordance with minimum necessary guidelines.
• Performs quality checks on records before printing/copying, faxing and/or uploading the medical record, prior to release of health information.
• Scans and/or import requests accurately and timely for accessibility in the EMR system.
• Processes requests for information including all paper-based records, microfiche/microfilm, other electronic storage or records stored in any offsite locations.
• Monitors, assists, and follows up with physicians and other hospital staff in completion of deficiencies in the medical record, compiles, verifies data and prepares reports regarding patient related statistics and distributes/posts data.
• Assists in answering department calls and routes to appropriate area.
• Handle complaints, provide appropriate solutions for customers, and follow-up to resolve any issues their customers experience.

Required Qualifications

• High School Diploma/GED
• 1 Year Customer Service

Preferred Qualifications

• Associate/Bachelor in Health Information Management
• 1 Year Healthcare experience in medical records processing operation

Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families.

We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We're always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children's facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children's employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!