Patient Access Representative

Shriners Children's; Portland (ME); On-site; USD 33,000 - 50,000; Full time

Job summary

Shriners Children's in Portland, ME is seeking a full-time Patient Access Representative to greet and register patients, verify insurance information, and update records in the EMR.

You will schedule services, secure signatures on treatment and billing forms, assist with insurance authorizations, and provide financial counseling as needed. Strong attention to detail and customer service are essential for success in this role.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of patient access and insurance verification experience.
• Minimum 2 years of computer applications and general office clerical skills.

Responsibilities

• Greets and directs patients and families for appointments and treatment.
• Enters/updates patient information and insurance data at registration.
• Secures signatures on treatment and billing authorization forms and related documents.
• Facilitates insurance authorization and financial counseling as needed.
• Maintains EMR proficiency and accurate data entry.

Skills

Patient access

Insurance verification

Education

High School Diploma/GED

Associate in related field

Tools

Computer applications

Office clerical skills

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Description

Greets, directs, checks in and registers patients; enters, updates and verifies pt. insurance information. Schedules outside services; assembles chart forms; updates ID sheet, etc. Secures signatures on release of information, required treatment and billing authorization and other legal documents as necessary. Scans documents in EMR. Maintains Incomplete Verification Worklist in EMR. Assists in insurance authorization process and financial counseling functions. Shriners Portland is looking for a full time Patient Access Representative to join the team!

Key Responsibilities:

• Greets and accurately directs patients/families presenting for appointments and treatment.
• Accurately enters/updates patient information into computer system according to current applicable procedure at the time of registration.
• Accurately enters and updates patient’s insurance information in computer system according to current applicable procedure at the time of registration.
• Accurately prepare and secure signatures on required treatment and billing authorization forms. Facilitate and assist with other legal documents as necessary according to current procedure/guidelines.
• Assists as needed with insurance authorization process and in financial counseling functions of Shriners Hospital according to current applicable procedure/guidelines.
• Maintains computer proficiency to effectively use computer equipment and programs currently in use for this position.

Required Qualifications:

• High School Diploma/GED
• 2 years Patient access, insurance verification
• 2 years Computer applications, general office clerical skills

Preferred Qualifications:

• Associate in related field

The pay range for this position is $24.16 - $36.23. Compensation is determined based on years of relevant experience and departmental equity.