Health Concierge — Care Coordination & Advocacy

Community Care of North Carolina; Cary (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A health care organization in North Carolina is seeking a Health Concierge to support care management through patient outreach and coordination. The ideal candidate will have experience in a health care setting, strong communication skills, and a commitment to patient advocacy. This role includes responsibilities such as managing referrals, assisting with member engagement, and navigating health care resources.

Qualifications

• High school diploma or GED required.
• 2-4 years minimum experience in a health care setting required.
• Maintain a valid driver’s license with current auto liability insurance.
• Must be proficient with computer software and data systems.
• Excellent oral and written communication skills.

Responsibilities

• Document and manage referrals from various sources.
• Engage and schedule members for Care Managers.
• Assist with care coordination and resource navigation.
• Provide culturally appropriate health education.
• Identify and close care gaps through outreach.

Skills

Communication skills

Organizational skills

Motivational interviewing

Computer skills

Knowledge of medical terminology

Education

High school diploma or GED

2 or 4-year degree in health-related field (preferred)

Tools

MS Office

Patient/clinical data systems

Job description

A health care organization in North Carolina is seeking a Health Concierge to support care management through patient outreach and coordination. The ideal candidate will have experience in a health care setting, strong communication skills, and a commitment to patient advocacy. This role includes responsibilities such as managing referrals, assisting with member engagement, and navigating health care resources.